Inside Sales Representative

Description

Position at Autocar, LLC

Autocar, LLC headquartered in Birmingham, AL, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar’s severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar’s purpose-built severe-duty refuse truck lines include the Class 6-8 ACMD cabover, Class 8 ACX cabover and the DC-64 Class 8 conventional cab. Autocar recognizes that performance and uptime are everything and offers every customer 24/7 access to its ALWAYS UP® direct factory support center staffed by expert technicians who engineer and build Autocar’s trucks. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers’ needs.

Summary:

To support the growth of Autocar, we are looking for Inside Sales Representatives to manage a broad spectrum of sales and marketing-related responsibilities.

Autocar’s Inside Sales Teamsupports Autocar’s revenue-generation activities from our Birmingham location. You will be the first point of contact for prospective customers and provide support to both end customers as well as Autocar Dealerships.

As a member of our team, you will support sales efforts directly by reaching out to prospective customers based on market and timing data and presenting the Autocar value proposition. Additionally, you will be responsible for the receipt, tracking, validation, and initial outreach for all leads generated from all Autocar’s marketing efforts. After successful outreach, you will then be responsible for assigning and transitioning the lead to the appropriate outside sales team representative for conversion into a sales opportunity if appropriate, or to manage the sales process leading to an order (where the decision criteria is based on customer profile, deal size, and complexity). Finally, you will also provide support for both end customers and Autocar Dealerships throughout the sales process.

The ideal candidate is a person looking to enter a career in sales, looking to eventually progress into larger sales or sales management roles. Training will be provided to support this career development. This position requires a combination of customer-facing sales, cross-functional collaboration, and data management skills, as you will work closely with our data team to maintain and validate the accuracy of data across our application ecosystem.

Outcomes:

• >99% adherence on time-to-initial outreach and qualification for all marketing-generated leads, dispositioned in the CRM within 1 business day
• >99% of marketing leads evaluated for quality and effectiveness, with results reviewed monthly with marketing team
• Generate and manage internal leads that result in 200+ refuse unit sales annually
• >99% compliance and accuracy in capturing all interactions in CRM
• 95%+ of all assigned CRM tasks completed within assigned due date

Key Responsibilities:

Activated Lead Management

• For inbound leads, receive the lead from the marketing team, and conduct initial outreach to customers within the approved SLA.
• After successful outreach, and based on the customer profile, either 1) assign and transition the lead to the appropriate outside sales team representative, ensuring that the outside sales team has all necessary data needed to manage the lead, or 2) continue progressing the customer throughout the sales process to eventually lead to an order.
• Conduct follow-ups with Marketing and Outside Sales teams to ensure that all leads are managed effectively with the goal of maximizing Autocar’s market share.

Passive Lead Outreach and Inside Sales

• Support outside sales teams in their goal of contacting every customer in the addressable market at least once per year, based on market and timing signals.
• For prospective customers meeting the Inside Sales profile (defined by customer profile, deal size, and complexity), manage the sales process looking to eventually lead to an order.

Sales Support

• Provide technical advice and support to dealers and Outside Sales teams with regards to sales systems of record.
• For all outreach, ensure that the Autocar brand proposition is communicated effectively.

Data Capture

• Ensure that all necessary information from communication activities is accurately and properly captured in systems of record (e.g., CRM, CPQ, etc.) for tracking, sales management, and support planning
• Support the Sales Enablement team in the management and upkeep of system data

Cross-functional Collaboration

• Ability to work with a wide range of internal stakeholders to ensure customer interactions and relevant follow-ups are properly managed

Experience & Qualifications

• Two-years related work experience
• Bachelor's degree from four-year College preferred
• Customer-orientation
• Proven ability to be an effective communicator
• Must be detail-oriented, and can juggle competing priorities
• General truck application knowledge: technical/ truck engineering background is a plus
• Must have the ability to translate technical knowledge into practical truck use situations
• Previous experience and understanding of CPQ, CRM, and/or CAD applications is a plus, but not required (e.g., Team Center Engineering, ADNET, Zoho)
• Limited travel may be required

Physical Requirements:

• Capable of wearing task specific personal protective equipment which may include dust mask,safety shoes, gloves, safety glasses, and ear protection.
• Capable of meeting OSHA standards for manual lifting guidelines: < 50lbs
• Ability to sit, stand, and/or walk for extended periods.

Legal and Compliance Statements

At-Will Employment:

This job description does not create a contract of employment, nor does it alter the at-will employment relationship. Employment with the company is voluntary and may be terminated at will by either the employee or the company, with or without cause, and with or without notice.

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Compliance with Laws and Policies:
The employee must adhere to all federal, state, and local employment laws and regulations, as well as all company policies and procedures.

Reasonable Accommodations (ADA Compliance):
Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodations should contact Human Resources.

Confidentiality and Data Protection:

Employees are expected to maintain the confidentiality of sensitive information and comply with company policies regarding data protection and proprietary information, in accordance with applicable laws.

Non-Exhaustive List of Duties:

This job description is not intended to be an exhaustive list of all responsibilities or qualifications associated with the position.