General Manager
- Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
- Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.
- Have a talent for optimizing team performance, coaching and developing team members to achieve their best.
- Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation.
- Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
- Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
- Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition.
- Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
- Are passionate about community engagement and representing the company in local outreach and marketing efforts.
- Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams.
- Will perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.
- Collaborated with your team to ensure supplies and parts were properly managed and replenished.
- Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
- Worked closely with technical support teams to address and resolve operational challenges.
- Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent.
- Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
- Represented the company at local events, fostering community relationships and driving brand awareness.
- Managed and resolved damage claims, ensuring swift and fair resolutions.
- Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
- Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional.
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