Customer Care Representative

Customer Care Representative Needed Immediately

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our loving and enthusiastic team at OnTime Service, a family-operated company since 1975 dedicated to leaving things better than they found them. As a Customer Care Representative , you'll have the opportunity to interact with customers, book service calls, and ensure their satisfaction.

What's in it for You?

• Full benefits: 401(k), medical, dental, vision, life, AD&D, short & long-term disability, critical illness, accident, and hospital indemnity coverage
• Consistent, year-round work with no seasonal layoffs
• Company vehicle with covered fuel, insurance, and maintenance
• Paid holidays, vacation, and a company-provided iPhone
• Ongoing training to keep your skills sharp
• Fun team events, from Baron’s games to Top Golf outings

Why You’ll Love It Here

• Work-life balance is key—we prioritize your ability to be present for life’s important moments
• Supportive culture that celebrates achievements and encourages growth
• A commitment to integrity: We never pressure our team to upsell unnecessary services

Your New Role

• Handling inbound and outbound calls to customers
• Recording important information and booking calls
• Communicating daily with team members
• Commitment to world-class customer service
• Meeting quality and customer satisfaction goals
• Superior oral/written communication skills
• Ability to work well under pressure
• Effective time management and organization
• Strong decision-making and negotiation skills
• Accurate job notes and database management
• Building productive relationships with team members and customers
• Providing timely feedback to management

Requirements

• High School Diploma or GED
• 1-2 years of call center or customer service experience
• Working knowledge of computers and software applications
• Experience with business management software tools preferred
• Strong customer service and communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Team player

If you are a dynamic and motivated individual looking to grow in a fun and rewarding environment, apply now to join our team!

Hi, I’m Kerry Adkins, the president of OnTime Service. Thank you for your interest in
our company. If I may, I’ll tell you a little more about OnTime Service and about how
we work to serve our customers.
My father, George Adkins, began the business in 1975. Eight years later, I joined him
as an apprentice electrician. For almost four decades, we focused primarily on
residential electrical service, repair and construction. In 2014, we began a heating
and cooling division. In November 2016, we started offering plumbing services to
our customers. We have worked in thousands of homes and hundreds of
commercial projects in Alabama.
Do you have what it takes to join a growing home service team in Hoover AL?
Looking to take your career in the trade industry to the next level? Apply now!
Join one of the largest and fastest-growing home service companies in Alabama!
We are hiring plumbers, HVAC technicians and electricians, administrative staff and
more. Terrific pay and benefits packages you will not find anywhere else.