Night Auditor
- Guest Services:
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
- Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
- Front Desk Operations:
- Process check-ins and check-outs for guests arriving and departing during the night hours.
- Manage reservations and room assignments, ensuring accurate information and availability.
- Handle phone calls, take messages, and provide information to guests as needed.
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
- Ensure compliance with data protection and privacy regulations when handling guest information.
- Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
- Nightly Reports and Reconciliation:
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
- Accounting and Bookkeeping:
- Post charges, payments, and adjustments to guest accounts accurately.
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
- Security and Safety:
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
- High School Education, or an equivalent of previous experience.
- Proven experience in hotel front office operations or guest services.
- Excellent communication and problem-solving abilities.
- Proficiency in hotel management software and computer systems.
- Experience with Microsoft Office applications.
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
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