Customer Service Representative

Job Description

Job Description

Description:

Standard Heating, Cooling, and Plumbing is seeking a dedicated and customer-focused Client Service Representative to serve our customers.

Do you love routine and tend to gravitate to what is familiar to you? Would those that know you describe you as precise, accurate and factual? When it comes to being dedicated to the tasks that are assigned to you, is there no one more single focused and attentive? Would you describe yourself as a perfectionist? Do you prefer to manage tasks rather than people?

• Our Client Service Representatives are the most important teammates in our organization.
• A great opportunity to learn our business and grow your career into other areas of our organization.
• A culture that rewards hungry, humble and smart.

• Answer all incoming client calls promptly and follow our scripting process.
• Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
• Following our process, accurately schedule service and maintenance appointments.
• Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
• Make outbound calls to Club Membership clients to schedule seasonal maintenance.
• Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.
• Uphold Midway Plumbing’s Code of Ethics and Team Rules at all times.

• Previous experience in a customer service or call center role (required)
• Knowledge of plumbing or home services industry (preferred)
• Ability to follow a process
• Strong attention to detail and excels in accuracy.
• A courteous and pleasant demeanor—whether on the phone or off
• Excellent time management, organization, and problem-solving abilities
• Bilingual a plus, but not required

Pay $16-18 an hour

If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you !