Networks Service Delivery Manager

Education/Training:

• Bachelor’s Degree in relevant engineering or science discipline required
• Master’s Degree preferred
• Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+)
• ITIL v4 Foundation Certification preferred
• PMP or PMI certification preferred
• Lean Six Sigma Green Belt preferred
• AWS Advanced Networking – Specialty (or equivalent) or Azure Network
• Engineer Associate (AZ 700) preferred

Experience:

• 12+ years of professional experience in the required task area
• 5+ years of professional experience as an IT Service Delivery Manager or similar role
• 1+ years of professional experience working in a management or leadership role
• Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments
• In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management
• Proven ability to manage budgets, vendor contracts, and executive reporting
• Familiarity with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments

Security:

• Must be a US citizen

• Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI
• Candidates with active current TS/SCI preferred

Physical Requirements:

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $150,000.00 - 180,000.00

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.