Pet Center Manager

Job Title: Pet Center Manager
Department : Property Management
Reports To: Community Director
FLSA Status: Non-Exempt

Position Summary:
If you have a passion for pets, building relationships within a community, and meeting the needs of furry companions, we invite you to apply to this position for our new Pet Center. Responsibilities include overseeing staff, care of boarding and daycare pets (dogs & cats), front desk reception, maintaining cleanliness, ordering supplies, collaborating with the property manager, and ensuring resident satisfaction.

Organizational Responsibilities:
· Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
· Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
· Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
· Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
· Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
· Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.

Essential Duties and Responsibilities:

• Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
• Monitor overall Pet Center performance.
• Hire, train, motivate and maintain employee training programs in coordination with Livano Pet Center and employment policies.
• Ensure resources, tools, structures and systems are in place for business operations.
• Employ and maintain operating procedures for assigned service areas.
• Monitor employee performance related to execution of service to expectations.
• Identify slow periods and/or downturns and coordinate with marketing to feature service and turn around performance.
• Handle client service issue escalations in a manner that maintains company’s reputation.
• Create employee schedules and ensure proper staffing levels.
• Resolve human resource conflicts as needed.
• Be thoroughly familiar with all systems and procedures.
• Uphold the image of Livano Pet Center at all times.
• Perform assigned bookkeeping/reporting duties for the business.
• Delegate responsibilities and makes sure delegated tasks are accomplished.
• Cover all shifts for personnel shortages.
• Check that all employee members arrive on time, properly attired and groomed and ready to work.
• Practice leadership by example
• Report to Property Manager.

Language Ability:
Demonstrated ability to read, understand, and comply with product labels, safety, and policy and procedures manuals. Incumbents require proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and residents.

Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic maintenance duties.

Reasoning Ability:
Demonstrated ability to apply principles of logical thinking to define and correct problems. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Incumbents must possess the ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
Rudimentary knowledge and ability to access company software and perform standard repetitive tasks.

Certificates and Licenses:
Current valid driver’s license is required.

Supervisory Responsibilities:
This job has supervisory responsibilities of corporate and onsite employees.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities. Pet Center Managers have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is regularly required to stand; walk; reach with hands and arms, climb, stoop, and squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.

Rare or regular travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.