General Manager (Charley's Cheesesteak)
Key Responsibilities:
- Team Leadership:
- Hire, train, coach, and develop team members.
- Create and maintain a positive, motivating work environment.
- Ensure proper scheduling and staffing levels.
- Customer Service:
- Foster a culture of outstanding guest service.
- Respond to customer feedback and resolve concerns promptly.
- Maintain high standards of quality, service, and cleanliness.
- Operations Management:
- Oversee all daily restaurant operations.
- Ensure compliance with health and safety regulations.
- Maintain store cleanliness, equipment, and organization.
- Financial Accountability:
- Manage labor costs, food costs, and controllables to meet targets.
- Review and analyze financial reports and adjust as necessary.
- Conduct inventory counts and manage ordering processes.
- Compliance & Standards:
- Enforce company policies, procedures, and standards.
- Maintain food safety and sanitation standards.
- Ensure accurate cash handling and banking procedures.
Qualifications:
- Minimum 2–3 years of restaurant management experience (quick service preferred).
- Strong leadership and communication skills.
- Proficient in basic computer and POS systems.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Must be able to stand for extended periods and lift up to 50 lbs.
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