Senior Digital and Technology Services Manager

**Job Description:** As a Senior Digital Services Manager at Intermountain Health, you'll apply an enterprise, cross-platform view as you lead the research, strategy, planning, execution, successful delivery, and ongoing product ownership of projects and digital channel activities within your designated Digital Services program area(s). The ideal candidate will possess strong strategic planning skills, project management expertise, product management knowledge and ability as an individual contributor to align cross-functional teams to shared goals. This role involves developing program and channel roadmaps and strategies, managing project timelines and ensuring ongoing success of assigned initiatives and programs surrounding our internal, caregiver-facing digital platforms. You'll partner with business and clinical leaders to recommend and align on leading practices and recommend improvements to their content and sites. You'll lead governance initiatives to manage and improve content quality, as well as designing and tracking the success of ongoing training initiatives. **Essential Functions** + Define and refine program strategies, effectively leading governance initiatives and motivating cross functional teams. Ensure adherence within designated program budget. + Inspire and influence others on the vision, strategy, and roadmap for your program(s). Interview caregivers and analyze current program data, research industry trends, the competitive landscape, and emerging technologies to better inform these discussions and ensure we are building for the future. + Provide leadership to other technology managers and stakeholders, often influencing organizational strategy. Mentor other managers, analysts and other constituents on related best practices. + Build relationships with stakeholders, become an expert in aligning program focus delivering transformational outcomes that meet their goals and needs. + Lead cultural change management efforts to ensure successful adoption of new technologies and processes. + Leads cross-functional teams to map simple, lean, end-to-end workflows, automating where possible. + Facilitate program governance, identifies and implements related policy and procedures to drive outcomes. Initiates corrective and preventive actions as necessary to resolve operational or service level exceptions. + Contribute to the lifecycle of related digital products including identifying use cases, testing/quality assurance, deployment planning. Ensures commercial off the shelf (COTS) solutions are close to out of box, protect scalability, minimize technical debt. + Establish program performance KPIs. Prepare and present executive reports to senior leadership. Provide actionable insights and recommendations based on data. + Lead program evaluations to improve efficiency and effectiveness leveraging methods such as ethnography, design thinking, journey maps and analysis of internal and external data. + Conduct technology vendor analysis and facilitates contracting process with Supply Chain. **Skills** + Innovative, applies creative thinking to technological challenges. Demonstrates a strong desire to continuously learn and grow professionally. + Has a strong sense of agency and the ability to get the right things done. Seeks to be empowered to own and be accountable for driving consumer/business outcomes. + Deep knowledge of digital channels and engagement in the digital space. Familiar with and able to recommend UX best practices. + Product management expertise, including seeking continuous feedback and planning improvements and enhancements to the digital channel and/or process. + Demonstrated interpersonal and conflict resolution skills. + Comfortable with ambiguity, navigating logistical obstacles, and demanding work environments. + Demonstrated ability to develop project plans, assign project work, set priorities, and review completion of tasks and quality of deliverables. + Able to work through iterative analyses and agile methodologies. + Experience completing stakeholder analyses, skilled in identifying and engaging with all key parties who have a stake in the success or may be needed to deliver the outcome. + Recognition of the importance of engaging subject matter experts in design and planning. + Demonstrated experience with user adoption and training. + Excellent leadership, communication (both written and oral), and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization. + Able to present ideas and topics in multiple formats, including presentations to large audiences. + Strong attention to detail and organization. + Ability to coordinate and execute tasks in a high-pressure environment with close deadlines and ever-shifting priorities. + Experience leading large-scale, complex design workshops, mapping processes, and establishing KPIs. + Proven experience working collaboratively in a team-oriented environment. + Strong understanding of digital technologies, including cloud computing, cybersecurity's role, data analytics, and emerging trends. **Qualifications** + Demonstrated experience in supporting software products, leading process improvement initiatives using data and metrics experience and project management. + Demonstrated experience in Information Technology, Marketing, or related field supporting digital solutions, including project management responsibilities. + Experience owning program strategy, end to end delivery, and communicating results to senior leadership. + Bachelor's degree. + Five years of related experience including supporting software products, leading process improvement initiatives using data and metrics experience and project management. - Or - + Five years of related experience in Information Technology, Marketing, or related field supporting digital solutions, including project management responsibilities. + Industry recognized certifications such as: + PMP or similar certification and experience preferred, e.g. Scrum Master. + Salesforce Service Cloud Consultant, Experience Cloud Consultant, Einstein Discovery Consultant + ServiceNow CSA or relevant ServiceNow program related certification(s) + Experience with any of the following: design thinking, person-centered-design, journey mapping, Six Sigma. **Physical Requirements:** **Physical Requirements** + Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. **Location:** Key Bank Tower **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $44.33 - $68.42 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here ( . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.