Field Service Technician

Job Description

Job Description

The Field Service Technician provides hands-on technical expertise, both proactive and reactive, to ensure safe, reliable, and high-quality service on client equipment. This role requires strong technical skills, customer-focused communication, and the ability to perform independently in demanding environments. If you’re a skilled technician who thrives in the field and values safety, quality, and customer satisfaction, this role offers the opportunity to make an immediate impact. Apply today!

Travel: Yes, 80% within the US

What You'll Do:

• Perform field service activities including preventative/routine maintenance, installation, calibration, and emergency support on low-, medium-, and high-voltage power systems.
  
  
• Troubleshoot and repair Point Eight Power and competitor equipment including breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
  
  
• Apply advanced troubleshooting, root cause analysis, and electrical control maintenance practices, including arc-resistant systems and field surveys.
  
  
• Provide technical expertise and customer education on maintenance solutions with minimal supervision.
  
  
• Support and mentor junior technicians under guidance of senior field service staff.
  
  
• Deliver safe, high-quality work by following all safety standards and providing emergency on-call services when required.
  
  
• Collaborate with Engineering, Production, and Sales teams to ensure accurate service estimations, cost reductions, and parts recommendations.
  
  
• Participate in continuous improvement initiatives and uphold company standards for quality and customer satisfaction.

Education/Certifications

• High School Diploma/GED Required.
  
  
• Must reside in Louisiana, Texas, Alabama, or Mississippi (Required).
  
  
• Technical diploma in Industrial Electrical, Maintenance, or related field preferred.
  
  
• EGSA Certification preferred.
  
  

Experience

• 4+ years’ experience in installation, testing, maintenance, or reliability of generators, governors, regulators, or switchgear.
  
  
• 4+ years’ experience in power generation, utilities, oil & gas, marine, or energy industries.
  
  
• Strong background in electrical controls (required).
  
  
• Engineering or PLC programming experience (preferred).
  
  

Knowledge, Skills & Abilities

• Customer Service: Skilled in assessing needs, solving problems, and ensuring satisfaction.
  
  
• Technical Expertise: Strong troubleshooting of electrical/mechanical systems and controls.
  
  
• Equipment Maintenance: Knowledge of Point Eight Power and competitor products.
  
  
• Controls & Design: Familiar with PLCs (Allen-Bradley, Quantum, Premium), relay programming (Basler, Multilin, Sepam, Woodward, etc.), and communication protocols (Modbus, Ethernet, Fiber Optic).
  
  
• Mechanical/Electrical Tools: Proficient with multimeters, wrenches, drills, wiring tools, and soldering.
  
  
• Software: Proficient in Microsoft Office Suite; experience with GE, Allen-Bradley, Siemens, Woodward devices.
  
  
• Safety Compliance: Commitment to safety practices and regulatory compliance.
  
  
• Communication: Strong verbal/written skills to interact with clients and produce reports.
  
  
• Math: Intermediate skills in calculations, proportions, and measurements.

Company Description

Point Eight Power delivers innovative and reliable solutions to meet customers’ most critical electrical system needs.

For over 74 years, Point Eight Power, a Mission Critical Group Company, has been a trusted provider of high-quality, reliable generator controls, switchgear, and power control building packages. Our custom-designed electrical control and distribution system solutions have been deployed worldwide—from Equatorial Guinea to Valdez, Alaska—serving thousands of clients with industry-leading expertise and craftsmanship.

Point Eight Power, along with JTS and DVM Power + Control under the Mission Critical Group umbrella, delivers integrated electrical solutions that evolve with industry demands. From design and manufacturing to delivery and service, we work together to ensure seamless operations, reliable performance, and uninterrupted power—keeping your business running strong.

Company Description

Point Eight Power delivers innovative and reliable solutions to meet customers’ most critical electrical system needs.\r\n\r\nFor over 74 years, Point Eight Power, a Mission Critical Group Company, has been a trusted provider of high-quality, reliable generator controls, switchgear, and power control building packages. Our custom-designed electrical control and distribution system solutions have been deployed worldwide—from Equatorial Guinea to Valdez, Alaska—serving thousands of clients with industry-leading expertise and craftsmanship.\r\n\r\nPoint Eight Power, along with JTS and DVM Power + Control under the Mission Critical Group umbrella, delivers integrated electrical solutions that evolve with industry demands. From design and manufacturing to delivery and service, we work together to ensure seamless operations, reliable performance, and uninterrupted power—keeping your business running strong.