**Job Description**
In this dynamic role as a Storage Product Customer Engineer/Solution Architect, you will be the primary technical expert responsible for guiding customers to success. You will work hand-in-hand with both new and existing clients to understand their business challenges, architecting and implementing sophisticated storage solutions that drive deep and successful product adoption. This position is highly cross-functional; you will act as a critical liaison, capturing real-world customer requirements and translating them into actionable insights for internal teams. By partnering closely with engineering, product management, and field organizations, you will directly influence feature definition and contribute to the overarching product strategy, ensuring our storage portfolio continues to meet the evolving needs of the market.
**Responsibilities**
+ **Architect and deploy** solutions for customer workloads (e.g., databases, applications, clustering) using OCI Block Storage, including performance tiers (Basic, Balanced, Higher Performance) and features like dynamic resizing and cloning.
+ Act as the primary **technical subject matter expert (SME)** for OCI Block Storage, advising customers on best practices for performance tuning, cost optimization, data protection, and high availability.
+ **Drive product adoption** by identifying and migrating customer workloads from on-premises or competing clouds to OCI Block Storage.
+ **Troubleshoot and resolve** complex customer technical issues related to Block Storage performance, connectivity, and integration with other OCI services (Compute, Database, OKE).
+ **Act as the "voice of the customer"** to internal OCI engineering and product management teams, translating customer needs into detailed feature requests and product requirements.
+ **Partner with field sales and solution architect teams** to provide deep technical expertise during the pre-sales process, leading proof-of-concept (POC) engagements and technical workshops.
+ **Develop and publish** technical content, such as best practice guides, solution whitepapers, reference architectures, and code samples to enable customers and the broader field organization.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $82,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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[email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.