Telephonic Case Manager

Job Description

Job Description

Telephonic Case Manager

Location: Auburn, AL. Please note that for this position, Viva Health can ONLY consider candidates who reside in one of the following Alabama counties: Chambers, Lee, Macon, Russell, Bullock, Pike, Barbour, Henry, Dale, Houston, Geneva, Coffee, Covington.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

VIVA HEALTH knows that social work is not just a job, it is a calling. If you would like to fulfill your calling in healthcare, check us out! We offer regular hours with no mandatory nights or weekends. This way you can do what you love at work and can take care of the people you love at home! We also offer a great benefits package including tuition reimbursement for employees and dependents, paid parental leave, and paid day for community service, just to name a few!

VIVA HEALTH employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team!

Job Description

The Telephonic Care Coordinator will work alongside the Alabama Coordinated Health Networks (ACHN) team to complete telephonic follow up calls to ensure that recipients have access to all covered services appropriate to the patient's condition or circumstance. This role will assist other ACHN team members in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed. This individual may also assist with additional referral outreach or outreach related to Quality Improvement Projects.

REQUIRED:

• LBSW
• Two years of clinical experience
• Willing to submit to vaccine testing and screening
• Excellent interview and telephone skills, as well the ability to work with patients in a caring and helpful (confident and tactful) manner
• Working knowledge of health-related service delivery systems
• Excellent communication and relationship skills
• Ability to analyze varied environmental factors in relation to patient wellbeing and work independently in an autonomous setting
• Ability to locate, augment and develop resources, including information on services offered by other agencies
• Strong organizational and time management skills
• Ability to be flexible and adaptable
• Basic computer skills including use of Microsoft Word and Excel

PREFERRED:

• LMSW
• CCM
• One year of assessing resources and coordinating care with low-income populations