Field Services | Installer

Job Description

Job Description

Business Interiors, a MillerKnoll Certified Dealer, is seeking to fill an Installer position (On-site in Birmingham, AL) for our rapidly growing company. The Furniture Installer is a skilled professional who brings a vision to reality by delivering high-quality furniture installations at client locations. With a keen eye for detail, exceptional problem-solving skills, and a commitment to teamwork, this role ensures every installation meets the company’s standards and exceeds customer expectations.

ESSENTIALS FUNCTIONS:

• Preparation for Installation or Delivery: Check that order is complete, load truck, and unload product on site. Prepare installation sites, ensure proper placement and removal of any existing furniture or obstacles if required.
• Installation and Assembly: Perform the installation and assembly of a wide range of furniture products, including but not limited to desks, chairs, cabinets, workstations, conference tables, marker boards, and shelving units, ensuring they are set up correctly and securely.
• Quality Assurance: Inspect all installed furniture for proper functionality and safety. Make any necessary adjustments or repairs to ensure quality and durability.
• Safety and Compliance: Adhere to safety standards such as OSHA requirements and company policies to ensure a safe working environment for all. Handle all tools and equipment responsibly.
• Final Inspection of Job Site: All furniture is to be cleaned with labels removed. All trash should be removed and properly disposed of. Site should be free of debris and vacuumed.

KEY RESPONSIBILITIES:

• Adhere to company safety procedures.
• Handle heavy furniture items with care, following safety protocols to prevent injuries and damage to products.
• Load products onto truck using proper equipment.
• Check off product to confirm order is complete.
• Ensure all necessary equipment and tools for unloading and installing the product are properly secured on the truck before departure.
• Secure product in truck so no damage occurs during transportation.
• Confirm proper documentation and PPE needed to enter job site.
• Review install drawings and office paperwork prior to arriving at job site. Ensure all drawings and office paperwork are taken to job site for reference.
• Safely deliver products to the job site while ensuring compliance with all traffic laws.
• Upon job site arrival, verify correct location for delivery. For installations with multiple locations, verify each floor, room, and/or location.
• Unload products from truck and verify no damage from transit.
• Deliver products to designated area and place products in correct locations based on starting point.
• Determine the correct order of installation.
• Refer to instructions when installing products, if needed.
• Verify power needs and location of power.
• If installing a wall mounted product, determine what the wall type is and the correct fasteners to use.
• Mark walls properly based on installation drawings.
• Determine the proper placement for wall mounts so they are securely attached to the wall.
• Build, mount, and install products accurately.
• Verify all hanging bars, coat racks, etc. are installed in cabinets.
• Verify products are level and aligned.
• Verify all lights work properly and cords or wiring is hidden.
• Verify electrical works properly and all cords are hidden.
• Confirm each product is in proper working condition, including locks.
• Wipe product down and remove any visible tags or stickers.
• Remove all debris and vacuum area.
• Take multiple pictures of all products delivered and send them to appropriate team members.
• Provide product demonstrations to clients as needed to highlight features and functionality.
• Facilitate client inspections of products to ensure satisfaction and address any concerns.
• Obtain client sign off and submit to proper team member.
• Safely return the truck to the warehouse, following all traffic laws.
• Clean debris out of the truck.
• Turn paperwork into Field Services Support.
• Upload photos, problems, and time into Moss.
• Debrief with Field Services Project Manager on progress and issues.
• Troubleshoot installation challenges as they arise.
• Report to management or scheduling once returned to the warehouse for additional job duties.
• Report any maintenance or safety issues to management promptly.
• Attend required monthly safety or team meetings.
• Be prepared to work overtime on certain projects, with or without prior notice.
• Follow standards set for the Installation Department and adhere to the company’s Core Values.
• Other duties as assigned.

COMPETENCIES:

Experience: Previous experience in furniture installation or a related field is preferred. Experience with various types of furniture and installation techniques is a plus.

Skills: Strong mechanical aptitude with the ability to read and interpret assembly instructions and blueprints.

Computer skills: General computer knowledge.

Communication: Excellent verbal and written communication skills. The ability to communicate professionally.

Driver’s License: Valid driver’s license with a driving record that qualifies employee to drive company vehicles.

Problem-Solving: Effective problem-solving skills.

Attention to Detail: High level of attention to detail, with a focus on delivering quality outcomes and meeting client expectations.

Flexibility: Ability to multi-task and adjust priorities to meet changing deadlines and goals.

Team Player: Ability to collaborate with internal teams and contribute to a positive work environment.

Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities effectively.

Safety: Ability to learn and perform safety requirements.

EDUCATION:

High school diploma or equivalent.

BENEFITS:

Medical with company contributions, Dental, Vision, PTO, Holidays, 401k with company matching.

Business Interiors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.