General Manager

Job Description

Job Description

Overview

As a General Manager, you will oversee the entire shop, including sales, production, and human resources. You will also have the privilege of developing other Krispy Kremers. General Managers set the tone for an enjoyable and efficient environment! They also have a great understanding of our delicious doughnuts and production processes.

What Will You Do?

• Guest Services - Not only should our guests be satisfied, but they should also be wowed. It's up to you as the General Manager to set the tone for this and serve as a role model to the team. You will know how to handle difficult situations in a professional way within the shop. You'll make sure our doughnuts are being prepared and served in the best way possible. You'll supervise and observe all shop operations, making sure everything is great condition, especially when opening and closing the shop.
• Sales - Work closely with your District Manager to achieve your shop's business plan objectives and profitability. You'll lead the sales programs, which includes Hot Light times, retail sales, fundraising and special event sales days.
• Production/Equipment/Safety and Sanitation - Discover ways to maximize efficiency in daily production to improve the shop's performance. You also will understand quality control procedures and coordinate doughnut production schedules. You'll inspect and assess any production/equipment issues, and you'll promote safety, keeping the highest level of cleanliness too.
• Grow the Team - Develop and encourage our employees- this includes hiring, interviewing, training, supervising, scheduling, giving performance feedback, and firing if necessary. Build a productive and energetic team!
• Accounting - Manage income and expense budgets (Accounts Payable/Receivable), and report sales and other important information.
• Leadership - Lead your team to success! This can be done by modeling company standards, expressing efficiency, organization, and communication.

What Makes You Ideal for this Opportunity?

• No less than 15 years of progressive Quick Serve and/or Full-Service Restaurant experience
• At least 7 years of experience managing a team of 10-20 part-time and full-time employees.
• You are at least 21 years old and have at least a high school diploma or GED.
• Food manufacturing exposure is a plus!
• You always demonstrate leadership, which includes great organizational and communication skills too. You have a joyful charisma, strong enthusiasm, and enjoy interacting with our guests. You have a basic knowledge of computer office technology, and you know about sales, management, production, and customer service.
• You are adaptable and creative- understanding how to navigate lots of situations that may crop up in our shops. You are flexible to work on weekends- our sweet treats are served every day!

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet.

Company Description

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet.