Home Loan Phone Representative
Kforce has a client that is seeking a Home Loan Phone Representative in Birmingham, AL. Overview: Our client, a leading regional financial institution, is seeking a Mortgage Home Loan Direct Center Phone Representative to join their team in Birmingham. This role is ideal for individuals with strong communication skills and a customer-first mindset who enjoy a fast-paced, phone-based environment. The representative will assist customers with mortgage inquiries, provide product information, and support the sales process by building relationships and driving engagement. Key Responsibilities:
- Manage a high volume of outbound and inbound customer calls related to home loan products and services
- Provide exceptional service by identifying customer needs and offering appropriate mortgage solutions
- Support customers throughout the home loan application process, ensuring accurate and timely communication
- Collaborate with internal teams to ensure efficient loan processing and follow-up
- Maintain detailed and accurate records of customer interactions within CRM systems
- Meet or exceed performance metrics related to call quality, productivity, and customer satisfaction
- High School diploma or GED
- Minimum of 6 months of experience in customer service, sales, banking, or a related field
- Excellent verbal communication and interpersonal skills
- Proficient in computer use, including Microsoft Office and CRM tools
- Strong organizational and time management skills
- Ability to work effectively both independently and as part of a team
- Associate's or Bachelor's degree in Business, Finance, or a related field
- At least 1 year of experience in a sales-related or call center environment
- Familiarity with Salesforce or similar CRM platforms
- This is a contract-to-hire opportunity offering long-term potential for the right candidate
- The client provides all necessary technology and equipment
- Candidates must be local to the Birmingham area or willing to work onsite as required
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