Manager, IT Services

Job Description

Job Description

POSITION LOCATED IN SOUTHAVEN, MISSISSIPPI

Ready to Lead IT Innovation? Join Our Team Today!

Are you a visionary IT expert with a passion for innovation and a talent for leading high-performing teams? This is your opportunity to take charge as our Manager, IT Services and shape the technological landscape for Bradford Health Services. Are you up for the challenge?

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. We currently have an immediate opening for an IT Manager at Woodland Recovery Center located in Southaven, Mississippi.

Just as each treatment plan is different, each career path at Bradford is different. Take a step forward in your career with Bradford Health Services.

Job Summary:

As the IT Manager at Woodland Recovery Center, you will play a pivotal role in shaping and optimizing our Information Technology systems. Reporting directly to the Chief Executive Officer, your expertise will be essential in designing, configuring, and deploying cutting-edge hardware and software solutions. Your primary responsibilities will involve providing Level 1 and 2 Help Desk support, troubleshooting network issues, and ensuring smooth operations of servers and other critical IT components.

Duties/Responsibilities:

• Hardware- advanced knowledge of all hardware supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of firewalls, switches, servers, SANs, routers, wireless access points, etc.
• Software-advanced knowledge of all software supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of Active Directory, Azure, Backups, SD-WAN, end point protection, MDM, MFA, DHCP, DNS, Group Policy, etc.
• Networking-advanced knowledge of configuration, deployment, maintenance, and troubleshooting of wired and wireless networking
• Helpdesk/Desktop support
• Servers- advanced knowledge of configuration, deployment, maintenance, and troubleshooting of servers; domain controllers, file servers, print servers, anti-virus, application servers, other service appliances
• On-call Rotation-monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department; primary on-call escalation for onsite needs
• Vendor Relationship-maintain relationship with managed service vendors and support escalation procedures with vendors
• Standard Operating Procedures and Policies- oversee standard IT operating procedures and policies to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise
• Business Requirements- analyze business requirements and architect technology and business process improvements
• Customer Service and Team Oriented-Provide a high-level of customer service to Bradford Health entire workforce; work within a virtual team while thinking broadly about overall company benefits of technology improvements
• Experience with Microsoft Windows Operating Systems, Active Directory, DHCP, DNS, local/group policy, Anti-virus software, remote administration tools, mobile management platforms, computing asset management, Zoom teleconference and phones, Office suite of applications, others
• Networking- basic to intermediate level of understanding and troubleshooting with computer wired and wireless networking
• Server Administration- basic to intermediate level of understand and troubleshooting with servers; domain controllers, file servers, print servers, anti-virus, application servers, other server appliances
• Other duties as assigned.

Required Skills/Abilities:

• Must have at least 10 years' experience in IT roles
• Preferred skills in:
  1. Microsoft Systems and Support
  2. Cisco and Ubiquiti Networking
  3. Lansweeper Help Desk Asset Management
  4. Miradore MDM
  5. Sophos and CheckPoint EndPoint Security Clients
  6. HP and Dell Computing Assets
  7. Window 10 or greater
  8. VMware
  9. Veeam
  10. Manage Engine
  11. Others

Education:

• Associate degree preferred; advanced certifications evaluated

Physical Requirements:

• Will need to be able lift heavy computer equipment occasionally, such as UPS and other like weighted items
• Will require some traveling to other sites and walking from building to building in large facilities

Please Note: If recovering, two (2) years of continuous verifiable sobriety.

We Offer:

• A competitive salary plus benefits
• Generous Paid Time Off
• Professional growth opportunities

Braford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.