Customer Relations Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
We are seeking a Book Growth & Retention Specialist to join our team. This role is pivotal in driving customer loyalty, growing existing accounts, and ensuring our clients receive exceptional service. The right candidate will combine strong organizational skills, problem-solving ability, and relationship-building expertise to enhance both customer satisfaction and retention. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES:
- Deliver top-tier customer service to policyholders.
- Identify opportunities to cross-sell and up-sell products to existing customers.
- Proactively monitor, track, and achieve retention and growth targets.
- Serve as a trusted advisor to clients, strengthening long-term relationships.
- Resolve customer inquiries and issues quickly and effectively.
- Maintain detailed records of client interactions and follow-up actions.
- Collaborate with the broader team to support agency growth goals.
- Prior experience in insurance, customer service, or sales preferred.
- Strong organizational skills and attention to detail.
- Proven ability to solve problems effectively and independently.
- Excellent communication and interpersonal skills.
- Goal-oriented, with a track record of meeting or exceeding targets.
- Proficiency with CRM systems or client management tools is a plus.
Recommended Jobs
Shift Supervisor
At Waffle House, we are not in the food business. We are in the People Business and we are hiring immediately for shift supervisors. Being in the People Business, we don’t just take care of our cust…
Technician
Job Description Job Description JOB FUNCTION The Production Support Laborer is responsible for supporting production to ensure workflow continues optimally while decreasing downtown and pr…
Software Architect
Headquartered in Birmingham, Alabama, Moultrie () is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote mon…
Customer Service Rep - 9730 Highway 69 South
Job Description Now Hiring Customer Service Experts! Would you say you are customer service oriented? Do you enjoy making people smile? If so a customer service expert is the job for y…
Dining Room Host
As a Dining Room Host at Chick-fil-A, you play a vital role in creating a warm, welcoming environment for every guest. You are responsible for ensuring the cleanliness, comfort, and overall appearanc…
Server
Apply in ~60 Seconds Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredi…
Salon Manager
Job Description Job Description Are you ready to take the reins of a fabulous and bustling salon? If the idea of managing a vibrant team, creating a dreamy atmosphere, and making people feel abso…
Explore Alabama's Charm as a Traveling Telemetry RN!
Registered Nurse - Telemetry - Travel - (Tele RN) Explore the charm of Alabama as a Traveling Telemetry RN! This role provides an opportunity to make a difference in patient care while experiencing t…
Audiologist - Physicians Hearing Center
Physicians Hearing Center, a privately-owned Audiology practice in Dothan, Alabama is seeking an audiologist to add to our team. We have been helping patients in our community for over 30 year…
Member Service Representative
he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and …