NL-25-036 IT Technician
- Responsible for providing second-tier support to end-users for PC, server, mainframe applications, and hardware
- Handles problems that the first-tier of help desk support is unable to resolve
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
- Simulates or recreates user problems to resolve operating difficulties
- Recommend systems modifications to reduce user problems
- Maintains currency and highest level of technical skill in field of expertise
- Active Secret security clearance is required
- Master’s degree with 10+ years of related experience or a bachelor’s degree with 12+ years of related experience
- Advanced degrees in related technical fields
- Advanced certifications related to the responsibilities listed above
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