Operations Manager
- Employee discounts
- Opportunity for advancement
- Training & development
- Managing the receiving, processing, and staging of all new inventory.
- Ensuring accurate and timely transfers, returns, RTVs, and replenishment.
- Overseeing e-commerce and store-to-customer fulfillment.
- Maintaining accurate reporting and communication of inventory needs.
- Organizing and maintaining all warehouse and backstock areas.
- Highly organized and detail-driven
- Efficiency in completing and delegating tasks
- Effective problem-solving skills
- Ability to manage and prioritize multiple processes at once
- Excellent communication with consistent follow-up and follow-through
- Strong technical skills in POS back-end and Excel reporting
- Ability to coach and train team members in back-of-house functions
- Oversee the receiving, tagging, and staging of all new inventory accurately and on time.
- Ensure all special orders, transfers, RTVs, and warehouse shipments are completed accurately and timely.
- Manage e-commerce, charge sends, and store ship-to-customer orders for accuracy and timeliness.
- Perform scheduled and on-demand cycle counts with precision and accountability.
- Maintain organization of all inventory and backstock storage areas.
- Oversee daily replenishment of inventory from back stock to the sales floor.
- Ensure returned products are processed, tagged, steamed, or folded and placed back on the floor or sent to the correct location.
- Communicate inventory discrepancies to Store Support Manager, Buyers, Vendors, Accounts Payable, and Store Leadership as needed.
- Oversee and communicate supply needs for the location.
- Train and develop team members in all back-of-house, e-commerce, and shipment processing duties.
- Provide light support to customers as needed when assisting on the sales floor.
- Experience in retail operations, warehouse management, or inventory control
- Previous supervisory experience in back-of-house or logistics preferred
- Strong organizational and problem-solving abilities
- Proficient in Excel and POS back-end systems for reporting, tracking, and operational needs
- Excellent communication and follow-through skills
- Ability to lift or move up to 50-pound boxes or racks
- Must be able to work a flexible schedule, including nights, weekends, and holidays
- Ability to remain on your feet for extended periods of time
- Confidence in managing inventory processes, warehouse operations, shipment processing, and replenishment
- Willingness to provide light customer-facing support when required
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