Manager of Field Training

Job Description

Job Description

Candidates from or willing to relocate to the following cities will be considered: Atlanta, Birmingham, Huntsville, Nashville

PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey:

YOUR MISSION
As Field Training Manager, your mission is to coordinate field training programs and trainers that will deliver consistent and validated training experiences for every hire, aligned with training materials and processes. You use the Teaching vs. Telling Mindset at all times as the foundation of effective training experiences. You are responsible for the success of the Train the Trainer program, ensuring that every trainer in every store is Certified and prepared for their responsibilities. You will deliver Periodic and Quarterly reports that demonstrate that training programs are being completed, validated, and documented at the hourly and manager level.

As part of the Training Team, you support the development of Certified Training Stores and coordinate MIT progress. You will contribute to developing training resources such as New Hire Training Schedules, MIT Training Schedules, and Trainer Manuals. To be successful in this role, you must be passionate about applying and upholding the details of the Tazikis Training approach and successfully coordinating field training leaders to deliver measurable results. You must be able to communicate effectively and professionally to store managers, hourly employees, area supervisors/operators, and executive team members. It is essential that you are persuasive, organized, and proactive to meet deadlines and ensure progress.

YOUR RESPONSIBILITIES

Field Training Coordination

• Provide coaching and coordination of the market-level Field Trainer Specialists to deliver validated training results required for each role in their assigned stores
• Be an advocate and example for the Quest training platform as part of Tazikis employee life on every shift
• Take extreme ownership of the Train the Trainer Program from start to finish
  • Program design and process
  • Personally train each Field Training Specialist on using the program and validate their Certification
  • Continually audit and improve the program schedule, content, trainers and resources
• Provide clear and effective communication to the Restaurant Support Center and Area Supervisors with insightful Periodic progress reports on the results and action plans of their Field Training Specialists
• Manage food safety and alcohol service certification requirements and collaborate with Field Training Specialists/Area Supervisors to ensure 100% compliance results in their markets at all times
• Collaborate with the New Store Opening Manager on 30/60/90 post-opening training handoff to their Field Training Specialist

Training Stores and MIT Program
Provide support to Certified Training Store including annual recertification, training program audits, and weekly MIT progress reports

• Execute touchpoints with all Managers In Training [MITs] during their program, including enrollment, phone calls, emails and face-to-face interactions to gauge progress and validate graduation
• Audit and validate the graduation requirements of each MIT exiting the program

Other
Participate in training content production (filming, editing, translations, etc) as needed

• Provide training support to as needed, such as NSOs, Manager/Operator Training, and special training programs
• Build strong relationships with Area Supervisors based on candor, trust, and results to promote confidence and investment in Training

Continuously develop and improve operational effectiveness, guest satisfaction, sales and profitability using training programs

YOUR RESULTS

• 
  Certified Position Trainers in every corporate/JV unit who have successfully completed the Train the Trainer program with validation
• On-call roster of certified trainers sufficient to meet store opening and on-request training demands
• Certified Manager in every unit who has successfully completed the required MIT program with validation
• Write and execute an efficient and fiscally responsible travel schedule to visit each assigned market at least once per Quarter
• Maintain the necessary Field Training Specialists in each market by size and have future Specialists in active development at all times
• Contribute to Learning & Development team by assisting with the creation of training resources

YOUR WORK CONDITIONS/HOURS

• 
  Monday-Friday: approximately 40 hours weekly with some moderate physical activity
• May require occasional nights, weekends, and/or holidays for training events such as New Store Openings
• Hybrid work environment
• Monthly travel (estimated at 25%) is expected for this position
• Position requires the ability to tolerate walking and standing during an entire shift. Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 40-pounds to chin level without injury, with or without reasonable accommodations.

YOUR TALENTS

You have a naturally persuasive personality and are good at communicating, demonstrating, and instructing. You are energetic and enjoy a variety of tasks in your workday. You prefer to work within structure and expectation, but can grow comfortable with responsibility for future big-picture goals. You like to work with others and prefer to create consensus among others to move forward.

Skills & Qualifications (HARD SKILLS)
Bachelors degree from a four-year college or university or a minimum 5 years of experience in restaurant training and/or operations

• Correct use of English grammar, spelling, punctuation and vocabulary
• Basic written and verbal Spanish skills are a plus
• Strong knowledge of restaurant operations
• Must successfully complete our 400 hour Management Training Program at a certified training store
• Must be at least 21 years of age
• No more than 2 jobs in the previous 5 years
• Proficient knowledge of Google Suite and Excel programs
• Must have and maintain a clear driving record and have reliable transportation
• Must obtain and maintain an accredited Food Manager food safety certification
• Ability and willingness to travel

Abilities & Competencies (SOFT SKILLS)
Active participant in your own personal development

• Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure
• Excellent leadership and guest service skills
• Excellent listening, verbal and written communication skills
• Strong time management and organization skills
• Ability to train and motivate others to top performance with accountability
• Sound decision making and problem solving skills
• Adhere to all company policies and procedures
• Professional attitude and respect for coworkers, establishment, and the brand
• Enthusiastic about our people, our guests, and our food
• EMBODY OUR CONNECTION VALUE - Caring and engaging
• EMBODY OUR CHALLENGE VALUE - Passionate and urgent
• EMBODY OUR FRESH VALUE - Intentional and innovative
• EMBODY OUR DETAILS VALUE - Teachable and disciplined
• EMBODY OUR COLLABORATION VALUE - Responsible and respectful

Physical/Mental Requirements
Position requires the ability to tolerate walking and standing during a store shift. Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 40-pounds to chin level without injury, with or without reasonable accommodations. Work with speed and efficiency in high-pressure situations.

Flexible work from home options available.