Billing and Customer Service Representative

Birmingham, AL

Job Description
The Billing and Customer Service Representative supports broadcast advertising clients, internal sales teams, and finance operations by managing billing activities and providing exceptional customer service. This role is responsible for processing advertising invoices, resolving billing discrepancies, maintaining accurate account records, and assisting clients with questions related to broadcast schedules, contracts, and payments.
The ideal candidate is detail-oriented, organized, and capable of working in a fast-paced media environment with multiple deadlines and high client expectations.
Key Responsibilities
Billing & Accounts Support
Prepare, review, and process broadcast advertising invoices for television, radio, digital, or multimedia campaigns
Verify billing accuracy against advertising contracts, traffic logs, affidavits, and aired schedules
Process billing adjustments, credits, and account updates as needed
Investigate and resolve billing discrepancies related to commercial airings, make-goods, preemptions, and campaign changes
Support month-end billing activities and reporting processes
Maintain accurate billing documentation and records
Customer & Client Service
Serve as a point of contact for advertisers, agencies, and internal sales teams regarding billing and account inquiries
Respond promptly and professionally to customer questions via phone and email
Communicate effectively with Sales, Traffic, Programming, and Finance departments to resolve client issues
Provide clients with invoice copies, account statements, proof of performance, and payment information
Maintain positive client relationships through responsive and solution-focused service
Administrative & Operational Duties
Maintain accurate customer and advertiser records within billing and traffic systems
Ensure compliance with company policies, broadcast regulations, and financial procedures
Assist with contract documentation, data entry, and reporting tasks
Support process improvement initiatives to enhance billing accuracy and customer experience
Process credit card, ACH, and check refunds
Maintain confidentiality of financial and client information
Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred
1-3 years of experience in billing, customer service, administrative support, or media operations preferred
Experience in broadcast, advertising, media, or telecommunications industries is a plus
Strong attention to detail and ability to manage multiple deadlines
Excellent verbal and written communication skills
Proficiency in Microsoft Office, especially Excel and Outlook
Experience with broadcast traffic, billing, ERP, or CRM systems preferred
Strong organizational, problem-solving, and customer service skills
Preferred Skills
Knowledge of broadcast advertising terminology and invoicing processes
Familiarity with traffic and sales systems such as Osi, AOS, Broadway, Wide Orbit Networks, or similar platforms
Ability to work collaboratively in a deadline-driven environment
Strong analytical and reconciliation skills
Work Environment
Fast-paced broadcast or media office environment
Frequent communication with internal departments, advertisers, and agencies
May require occasional overtime during month-end or high-volume billing periods
Performance Expectations
Maintain a high level of billing accuracy and timeliness
Deliver responsive and professional customer support
Meet established productivity and service goals
Contribute to operational efficiency and client satisfaction
Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
About Us
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The hourly compensation range for this role is $19.03 to $22.39. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.

Posted 2026-07-22

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