Remote Bilingual Customer Service Representative - Spanish

Job Description

Job Description

Location: Remote (Eastern Standard Time)
Start Date: 12/01/2025

Schedule:

• Monday – Friday: 8:00 AM – 8:00 PM EST
• Saturday: 10:00 AM – 6:00 PM EST

Project Overview:
Provide remote enrollment support for the New York Medicaid CHOICE Project. Educate clients on managed care, assist with health plan selection, and deliver excellent customer service.

Responsibilities:

• Respond to enrollment service calls and provide accurate information
• Assist clients with choosing and enrolling in health plans
• Review enrollment/disenrollment forms for completeness and accuracy
• Escalate issues to the Central Operations Supervisor as needed
• Perform managed care education and enrollment services when required
• Some Saturday work required
• Other duties as assigned by management

Requirements:

• Must be fluent in Spanish (read, write, speak)
• Excellent customer service and communication skills
• Strong computer and typing skills
• Ability to quickly learn new programs
• Reliable and punctual with a can-do attitude
• Prior customer service experience, preferably in call centers or human services (2 years preferred)

Education: High school diploma or equivalent required

Technical Requirements (BYOD):

• Computer or laptop: Windows 10 or MacOS Catalina (10.15), Big Sur (11), Monterey (up to 12.5) or newer
• Wired USB headset with microphone and noise suppression (Bluetooth not allowed)
• High-speed internet: 25 Mbps download (single user), 50 Mbps (shared), 5 Mbps upload (10 Mbps preferred)
• Mobile hotspots not allowed as primary internet
• Chromebooks not permitted

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.