Mobile Scheduling Coordinator
Job Description
Job Description
Serra Automotive Group is seeking a detail-oriented and organized Mobile Scheduling Coordinator to join our team in Sylacauga, AL. In this role, you will play a key part in managing and coordinating mobile service appointments, ensuring efficient scheduling and excellent customer communication to enhance overall service experience.
Responsibilities- Coordinate and schedule mobile service appointments with customers and technicians.
- Manage daily scheduling to optimize technician routes and minimize downtime.
- Communicate effectively with customers regarding appointment details, updates, and any changes.
- Maintain accurate records of appointments, customer information, and service notes.
- Collaborate with service teams to ensure timely and high-quality mobile service delivery.
- Handle customer inquiries and resolve scheduling conflicts promptly and professionally.
- High school diploma or equivalent; additional education or certification is a plus.
- Previous experience in scheduling, coordination, or customer service preferred.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency with scheduling software and Google docs.
- Ability to handle a fast-paced work environment and resolve problems quickly.
- Competitive compensation package.
- Healthcare and dental coverage.
- Retirement plan options.
- Paid time off and holiday pay.
- Opportunities for professional development and advancement within Serra Automotive Group.
Serra Automotive Group is a trusted leader in automotive retail and service, committed to delivering exceptional customer experiences across our dealerships. We pride ourselves on fostering a supportive work environment and investing in the growth and success of our employees. Join us in Sylacauga, AL, and become a part of a dynamic team dedicated to excellence.
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