Mgr, Product Management - (GenAI/AI Product Experience)
- Own product strategy and roadmap: Define product vision, target users, value propositions, and multi-quarter roadmap across multiple role-/function-specific products.
- Translate needs into outcomes: Partner with clients/internal teams to identify high-value use cases, map workflows, and define "jobs to be done" and measurable success metrics.
- Lead discovery and delivery: Run discovery (research, prototypes, pilots) and delivery (MVP to scale), managing scope, tradeoffs, and dependencies across engineering, data, and design.
- Define product requirements: Create PRDs, user stories, acceptance criteria, and workflow diagrams for agent behaviors, tool integrations, and user experiences.
- Agent experience & orchestration: Specify agent capabilities (reasoning, task planning, tool use, approvals), human-in-the-loop patterns, and escalation/exception handling.
- Data and integration leadership: Drive requirements for connectors, data access patterns, security/privacy, logging/auditability, and integration with enterprise systems.
- Trustworthy AI & risk management: Partner with risk/compliance to address model governance, safety, monitoring, explainability, bias, and audit requirements.
- Go-to-market and enablement: Collaborate with sales and delivery to package offerings, define pricing/packaging inputs, create demos, and support pursuits and launches.
- Operate the product cadence: Maintain backlog, run sprint planning, track progress, and align stakeholders through clear decision points and communications.
- 7+ years of Product Management experience (enterprise software, SaaS, platforms, or data products), including shipping products from concept to GA.
- 2+ years of recent experience delivering products involving AI/ML (GenAI preferred), including evaluation, monitoring, and iteration loops.
- 2+ years of recent experience supporting product discovery (research, hypothesis testing, experimentation) and product delivery (requirements, backlog, release management).
- 1+ year working with enterprise integration patterns (APIs, eventing, identity/SSO, role-based access control, data pipelines).
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
- Experience with agentic architectures (tool calling, retrieval-augmented generation, workflow orchestration, multi-agent patterns).
- Familiarity with LLM evaluation (quality metrics, red-teaming, grounding, hallucination mitigation) and observability.
- Domain depth in one or more target functions (e.g., Finance, Procurement, Supply Chain, HR, Customer Operations ).
- Consulting, enterprise transformation, or platform product experience (shared services, reusable components, governance).
- Proven ability to manage multiple products with competing priorities and shared platform dependencies.
- Experience launching products with OCI / SAP / ERP / CRM ecosystems and connector marketplaces.
- Excellent stakeholder management and executive communication; able to write crisp narratives, PRDs, and decision memos.
- Track record of partnering with engineering, design, data science , and risk/compliance teams to deliver in regulated or high-stakes environments.
- Product strategy and 12-18 month roadmap with measurable outcomes.
- PRDs , epics, user stories, and acceptance criteria for each product/agent capability.
- Use-case catalog and prioritization model (value, feasibility, risk, readiness).
- MVP/pilot plans with success metrics, rollout phases, and scale criteria.
- Trust & governance artifacts: evaluation approach, monitoring plan, audit/logging requirements, and risk controls (in partnership with risk teams).
- Release plans and launch readiness checklists (docs, training, demo scripts, enablement).
- Customer feedback loop: telemetry dashboards, VOC insights, and iteration plan.
- Adoption: active users, repeat usage, workflow completion rates, feature utilization by product set.
- Business impact: cycle-time reduction for targeted workflows, cost-to-serve reductions, improved forecast accuracy or exception resolution time (by use case).
- Quality & reliability: task success rate, low rework/rollback rates, latency/uptime targets, incident trends.
- Trust & compliance: audit readiness, policy adherence, reduction in high-severity model risks, successful governance reviews.
- Delivery excellence: roadmap predictability, on-time releases, stakeholder satisfaction, reduced dependency blockers.
- Customer outcomes: pilot-to-scale conversion, referenceable wins, renewal/expansion influence (where applicable).
- Working model: Remote + Hybrid (2-3 days onsite) with flexibility based on team and client needs; operates in agile product teams with regular release cadence.
- Core stakeholders:
- Engineering (platform + product squads)
- Data Science / Applied AI (models, evaluation, tuning)
- Design / Research (UX, workflow design, prototyping)
- Cybersecurity & Privacy (security controls, data protection)
- Risk, Legal, Compliance (AI governance, auditability, policy alignment)
- Domain SMEs (Finance, Procurement, Supply Chain, HR, etc.)
- Sales, Alliances, and Delivery/Implementation (pursuits, packaging, rollout)
- Customer/Client stakeholders (product owners, process owners, IT, operations)
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