Contact Management Specialist I
- Process policy changes in Guidewire for P&C policies to include address changes, membership, customer number changes, contact updates, and agent recodes.
- Process returned mail for P&C and Life policies.
- Process Guidewire Activities.
- Use a tracking system.
- High school diploma required.
- Guidewire, Outlook, Word, and Excel experience is helpful.
- Multi-tasking is required for this position, along with the ability and expertise to perform research.
- Good communication skills are required as this position interacts with the field and home office employees in gathering information, as well as outside contacts such as mortgagees and lienholders.
- Must follow comprehensive workflows.
- Opportunity for annual performance bonus
- Discounts on your auto insurance (underwriting approval required)
- Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
- Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
- Short-term and long-term disability
- Flexible Healthcare and Childcare spending accounts for tax savings
- Opportunities for advancement
- Continuous training and support throughout your career with Alfa
- College tuition discounts at various colleges in Alabama
- Fitness center
- Onsite cafeteria
- Access to onsite childcare center
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