Spa Reservation Agent - Full-Time

Job Description

Job Description

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Spa Reservation Agent is to provide exceptional customer service and support to Spa guests by ensuring guest needs are met. This role will assist guests with booking individual and group appointments, providing information about the Spa services, and addressing guest inquiries via phone and email. This role assists with administrative tasks related to Spa reservations. This may include preparing an Excel spreadsheet to submit paperwork, writing out gift certificates for Spa services, and maintaining effective communication with the Sales Manager to relay information regarding group needs and requirements.

• Respond promptly and professionally to guest inquiries regarding Spa services, both over the phone and through email communication.
• Efficiently book individual and group appointments, ensuring accuracy in scheduling and confirming details with guests.
• Prepare gift certificates by writing out the necessary information and entering it into the Pro Solution system.
• Utilize Excel spreadsheets to compile and submit paperwork to the Night Audit team, maintaining accurate records.
• Fulfill guest requests by forwarding relevant Spa information via email as requested.
• Maintain effective communication with the Spa Sales Manager, conveying information regarding group needs and requirements.
• Collaborate with the Spa Director to ensure timely and accurate communication of important details related to group bookings.