Fitness Center Manager

Property Description:

The Land is a premier sports, recreation, and events complex located in Saraland, Alabama. This state-of-the-art complex will offer a wide range of community amenities, including indoor sports and recreation facilities, versatile event spaces, and an expansive outdoor area with multi-use fields and courts for various sports. The Land will feature five multipurpose fields for football, field hockey, lacrosse, and soccer, alongside eight baseball and softball diamonds, including a 400-foot regulation-size field. Six tennis courts, pickleball courts, a beach volleyball court, full-service concessions, hiking path and trails, and an event lawn offer endless outdoor recreation activities. The Land’s indoor recreation center will include four basketball courts, eight volleyball courts, an indoor track, fitness center, family entertainment center, and adaptable event spaces complete with food and beverage amenities. The outdoor complex is operational, with the indoor recreation center is opening in November 2025.

Position Summary:

The Fitness Center Manager is responsible for overseeing the daily operations, staff management, member services, and financial performance of the fitness facility. This role ensures the center provides a safe, clean, welcoming, and motivating environment that supports members in achieving their health and wellness goals.

Key Responsibilities:

Operations & Facility Management

• Oversee day-to-day operations of the fitness center, ensuring a safe, efficient, and member-friendly environment.
• Monitor equipment functionality, coordinate maintenance and repairs, and ensure cleanliness and compliance with health/safety regulations.
• Develop and enforce policies and procedures for staff, members, and guests.

Staff Leadership & Development

• Recruit, train, schedule, and supervise fitness staff, including trainers, group exercise instructors, and front desk personnel.
• Provide leadership, performance evaluations, and ongoing professional development.
• Foster a positive, team-oriented culture with a focus on customer service and member engagement.

Member Services & Engagement

• Ensure excellent customer service and handle member concerns or complaints promptly.
• Develop and promote programs, classes, and events to enhance member experience.
• Implement strategies to retain current members and grow new memberships.

Financial & Business Management

• Manage budgets, track revenues and expenses, and report on financial performance.
• Oversee membership sales, billing, and point-of-sale transactions.
• Develop and execute marketing campaigns, community outreach, and partnerships to drive growth.

Program Development

• Plan and schedule group fitness classes, personal training programs, and wellness initiatives.
• Monitor program success and make adjustments to meet member needs and market trends.
• Stay current with industry standards, trends, and certifications.

Qualifications:

• Bachelor’s degree in Exercise Science, Recreation, Business Administration, or related field (preferred).
• Minimum 3–5 years of fitness center, recreation, or health club management experience.
• CPR/AED and First Aid certification required; fitness certifications (ACE, NASM, ACSM, etc.) preferred.
• Strong leadership, organizational, and communication skills.
• Ability to manage budgets, analyze data, and achieve business targets.
• Customer service mindset with conflict resolution and problem-solving skills.

Work Environment:

• Full-time position; may include evenings, weekends, and holidays as needed.
• Fast-paced, customer-facing environment requiring multitasking and staff coordination.
• Physical ability to demonstrate exercises, assist members, and move equipment when necessary.

Supervises:

May supervise sports operation and/or direct staff.

Classification:

Full-Time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer