FEDEX BC MANAGER

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Free uniforms

FedEx Ground Business Contact (BC) / Operations Manager

Sandbox Logistics, Inc.

Position Summary

Sandbox Logistics, Inc., an independent service provider for FedEx Ground, is seeking a highly motivated Business Contact (BC) to oversee the daily operations of a FedEx Ground Pickup & Delivery operation. The BC serves as the primary operational leader responsible for driver management, safety, service performance, route execution, fleet oversight, and compliance with FedEx standards.

The ideal candidate is a strong leader who thrives in a fast-paced environment, can manage multiple priorities, and is committed to building a high-performing team.

Essential Duties & Responsibilities

Operations Management

• Oversee daily pickup and delivery operations to ensure service goals are achieved

• Manage route planning, dispatch, and daily execution

• Monitor service levels, scan compliance, customer service metrics, and operational performance

• Ensure all routes are properly staffed and vehicles are operational each day

• Coordinate contingency plans for call-outs, vehicle breakdowns, and service disruptions

Leadership & Driver Management

• Recruit, interview, hire, train, and develop drivers

• Conduct ride-alongs, performance evaluations, and coaching sessions

• Manage driver schedules, attendance, and productivity

• Address employee concerns and resolve operational issues promptly

• Foster a positive, safety-focused work environment

Safety & Compliance

• Ensure compliance with FedEx Ground policies and procedures

• Monitor driver safety performance and conduct safety meetings

• Oversee accident investigations and corrective action plans

• Maintain DOT compliance and required documentation

• Ensure all vehicles meet company and regulatory standards

Fleet Oversight

• Coordinate preventative maintenance schedules

• Monitor vehicle condition and repair needs

• Work closely with mechanics and vendors to minimize downtime

• Maintain fleet records and compliance documentation

Financial & Administrative Responsibilities

• Assist with budgeting and cost control initiatives

• Monitor payroll, overtime, fuel usage, and operational expenses

• Review operational reports and identify opportunities for improvement

• Support contract growth and expansion initiatives

Qualifications

• High school diploma or GED required

• Previous management or supervisory experience required

• Logistics, transportation, delivery, or FedEx Ground experience preferred

• Strong leadership, communication, and problem-solving skills

• Ability to manage multiple employees and priorities simultaneously

• Proficient with computers, reporting systems, and operational software

• Valid driver's license with acceptable driving record

Preferred Experience

• FedEx Ground Pickup & Delivery operations

• Route management and dispatch

• DOT compliance and safety programs

• Fleet management

• Driver recruiting and retention

• GroundCloud, DRO, or similar routing software

Physical Requirements

• Ability to work in a fast-paced operational environment

• Ability to travel between terminals and operational sites as needed

• Ability to work flexible hours, including early mornings, evenings, weekends, and peak seasons

• Ability to occasionally lift up to 50 pounds

Compensation & Benefits

• Competitive salary

• Performance-based bonus opportunities

• Paid training and professional development)

• Paid time off and benefits package (if applicable)

Why Join Sandbox Logistics?

Sandbox Logistics is a rapidly growing transportation company focused on operational excellence, leadership development, and long-term growth. We are looking for leaders who can build teams, drive performance, and help scale our operations across multiple terminals.

Success in this role is measured by safety, service, team retention, profitability, and operational execution.