Process Improvement Manager
Job ID
228839
Posted
16-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data & Analytics
Location(s)
Remote - US - Remote - US - United States of America
**About the Role:**
As a CBRE Process Improvement Manager, you will manage a team of individuals responsible for process improvement initiatives. This job is part of the Continuous Improvement & Client Performance function. They are responsible for reducing the risk of defects in all products and processes.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Research and gain understanding of current processes. Formally document and maintain a roadmap for future process improvement opportunities.
+ Manage project pipeline and assign responsibilities to the team. Create and maintain project plan, business case and cost benefit trackers, training, and communication plan.
+ Provide project updates to both clients and Sr management and resolve issues.
+ Identify equipment and systems that can be modified or applied to improve operation efficiency, product quality.
+ Gain approval for the allocation of resources and budget. Adhere to compliance with the Master Service Agreement.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You'll Need:**
+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Green Belt Lean Six Sigma Certification required.
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Extensive organizational skills with a strong inquisitive mindset.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Process Improvement Manager position is $100,000 annually with bonus eligibility and the maximum salary for the position is $110,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
[email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)