Customer Relationship & Collection Specialist

Job Description

Job Description

Job Title: Customer Relationship & Collections Specialist
Job Location: Remote
Reports to: OEM Program Manager
FLSA Status: Non-Exempt
This is a FULL-TIME position

Role Summary: This hybrid role integrates the strategic account oversight of an Account Manager with the operational rigor of a Lead Collections Specialist. The primary mission is to build strong client relationships while driving efficient cash collections, minimizing AR touchpoints, and enhancing customer satisfaction. This role requires a proactive communicator, a detail-oriented problem solver, and a collaborative team player who thrives in fast-paced, customer-focused environments.

Key Responsibilities:

Client Relationship Management

• Serve as the primary liaison for assigned customer accounts, ensuring consistent, personalized communication and long-term relationship development.
• Understand client business needs to provide tailored support.
• Address customer inquiries, disputes, and escalations with urgency and professionalism to maintain trust and satisfaction.

Cash Collections & AR Optimization

• Oversee assigned AR portfolio and proactively engage customers to ensure timely payments within agreed terms.
• Review, verify, and reconcile invoice transactions; communicate payment status clearly and accurately.
• Coordinate with Vendor on credit memos, corrected invoices, and approved adjustments to facilitate cash collection.
• Prepare and lead AR aging reviews with business leaders, identifying delinquent accounts and recommending action plans.

Risk Management & Dispute Resolution

• Monitor customer performance and identify potential risks early to prevent escalation.
• Collaborate with Vendor teams and customers to resolve short payments, disputes, and other barriers to payment.
• Utilize appropriate tools—including legal processes when necessary—to secure outstanding receivables.

Process Improvement & Team Collaboration

• Identify and implement process improvements to enhance the quality and efficiency of collections and customer service.
• Partner cross-functionally with internal and external departments to streamline workflows and improve delivery.
• Contribute to training and mentoring initiatives to support team development and best practices.

Qualifications & Skills:

• Proven experience in high-volume accounts receivable and collections.
• Strong communication, problem-solving, and organizational skills.
• Detail-oriented with a positive attitude and strong work ethic.
• Background in finance, accounting, or economics; HVAC industry experience is a plus.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.

Air Control Concepts is an Equal Opportunity Employer.

At AIR, we empower our associates with the tools and flexibility to bring their best selves to work while fostering professional growth. As a rapidly expanding organization, we provide opportunities to achieve your potential in a positive culture of learning, achievement, and growth.

Company Description

At AIR, we empower our associates with the tools and flexibility to bring their best selves to work while fostering professional growth. As a rapidly expanding organization, we provide opportunities to achieve your potential in a positive culture of learning, achievement, and growth.