Preauthorization Center, Customer Care Advocate - Pre-Certification

UAB Medicine

Birmingham, AL

Position Description
Schedule: Monday-Friday Day Shift
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
The Preauthorization Customer Care Advocate will perform more complex authorization tasks for outpatient visits and procedures, and outpatient diagnostic services, and may serve as a mentor and first-pass escalation for other Preauthorization Center staff members. Typical duties of the Preauthorization Customer Care Advocate include good communication skills, both written and verbal, along with good active listening skills. Ability to work well in a team setting and a high level of understanding of the team’s services and goals. The Preauthorization Customer Care Advocate will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the next appropriate job family level.
Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.
Position Requirements
EDUCATION AND EXPERIENCE:
Required: High School diploma or equivalent. Minimum of three years’ registration, insurance verification, authorizations or related experience.
Preferred: Customer service or related experience.
This position is 100% remote
Employee Must Provide
High speed internet access
Dedicated, secure and safe workspace
Noise-free environment
Traits & Skills
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

Posted 2026-02-06

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