IT Support Analyst - Helpdesk & Engineering Support
IT Support Analyst
📍 Onsite – Birmingham, AL (3500 Colonnade Parkway - 35243)
🕗 M–F, 8AM–5PM | ✈️ Travel up to 30%
QISG is building out our Birmingham office—and we need an IT Support Analyst who can handle both everyday IT helpdesk support and specialized engineering design software . You’ll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.
What You Bring
- Minimum 3 years of IT support in a corporate setting.
- Must have experience supporting engineering software: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, or ArcGIS, etc.
- Skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
- Strong troubleshooting, documentation, and communication skills.
- Degree preferred; CompTIA A+ preferred, ITIL a plus.
What You’ll Do
- Support IT hardware/software (Dell & Lenovo devices, desktops, mobile, VPN).
- Install, configure, and support engineering software (AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management.
- Provide cloud support : Intune (end-user/device management) and Azure (storage, VMs, servers).
- Manage onboarding/offboarding, asset inventory, and lifecycle refreshes.
- Deliver exceptional customer service in person, by phone, or video.
Why Join Us
- Be the foundational IT presence in a fast-growing office (65 people now, scaling to 500).
- Hands-on mix of helpdesk and engineering software support .
- Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools.
- A chance to make an immediate impact and grow with the team.
#LI-SM1
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