Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Installation Project Manager is responsible for end-to-end implementation of our Dynamic Forms, Dynamic Verification, Scholarship Manager, and Student Employment offerings.
**Essential Duties and Responsibilities:**
+ Manage customer installations and initial client training
+ Formulate and define scope and objectives for all installation requests
+ Review existing school capabilities, work flows and limitations
+ Coordinate installation related activities with internal and external customers
+ Perform system customization and configuration - product installs can be moderately to highly complex in nature
+ Perform user acceptance testing with customer & internal product team
+ Establish and maintain installation and training project plans for/with customer
+ Provide training to internal and external customers (remotely and in-person - if applicable)
+ Provide sales support to Sales and Product Management
+ Develop and maintain product documentation
+ Serve as a liaison with the client
+ Identify client pain points with a product and communicate this information to product manager
+ Participate in Agile development lifecycle for assigned Next Gen Web Solutions products
+ Perform software related issue research, troubleshooting, and timely follow-up
**Salary range for this role is: $75,000-$90,000**
**Education and Experience:**
+ Bachelor's degree in IT, Business or related field and/or commensurate experience.
+ 5+ years of experience with business to business industry
+ Customer service;
+ Gathering, analyzing, and documenting business requirements; and/or
+ Project Management for medium-large size projects
**Knowledge, Skills and Abilities**
+ Demonstrated, effective follow through and exceptional customer service skills (friendly, courteous, helpful, and patient.
+ Strong analytical skills and technical orientation, including experience using Microsoft Office applications, Web Forms, and the Internet.
+ Ability to clearly and effectively instruct non-technical customers with diverse personalities in the use of complex computer software and other services.
+ Excellent prioritization, organization, and time management skills required to manage conflicting priorities, stressful situations, and consistently meet deadlines
+ Ability to work as a team player and establish good rapport with co-workers.
+ Strong initiative to get tasks and objectives completed without supervision.
+ Ability to work in a fast pace environment and effectively lead change.
+ Demonstrated excellence in oral and written communication
+ Comfortable working knowledge of Internet system development and associated processes
+ 3+ years experience in Financial Aid and/or scholarships
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or
[email protected] .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
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