Repair Technician

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Flexible schedule
• Paid time off
• Training & development

Are you a hands-on worker who thrives in a changing work environments? If like solving unique challenges and enjoy a varied workload, consider a career as a Surface Experts Technician. This role offers the opportunity to flex your creative problem-solving skills to address a range of 1-hour-or-less repairs.

A Day in the Life of a Surface Experts Technician:

WE OFFER:

• Hourly Pay + Bonus Opportunity : Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

DUTIES:

In the Field Daily

• Visit 4 or more customers daily
• Complete jobs on-site, providing top tier customer service and follow-up
• Serve diverse clients from varying industries, including property management companies, hotels, moving services, and construction firms

Customer Service and Communication

• Provide extraordinary customer service to property management staff and tenants
• Maintain records of work progress and relevant notes within our CRM/Dispatch system
• Resolve questions or issues by communicating with the support team

Follow Repair Process

• Perform repairs by understanding our exclusive 5-step process
• Use every tool in your customized tool-kit
• Creatively repair damage by problem-solving

We are looking for someone who has experience working with wood products: cabinetry, carpentry, furniture, etc. You will often work with all sorts of wood materials and coverings: plywood, particle board, melamine, thermo-foil and solid wood. Backgrounds in cabinetry, fine woodworking, or carpentry will serve you in accomplishing detailed wood repairs.

QUALIFICATIONS

• Hands-on work experience possibly in construction, manufacturing, painting, or personal hobbies.
• Backgrounds in facilities maintenance is extremely valuable but not required
• The ability to accurately identify, match, and recreate colors is crucial, as color matching is a key aspect of our work.

ABOUT SURFACE EXPERTS

Surface Experts specializes in repairing small damage to a wide range of surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything!

• We blend conventional trade skills with innovative products and strategies This unique approach ensures durable and visually pleasing repairs, always performed with a smile.
• While our competitors focus on complete resurfacing, we specialize in repairing small imperfections, often no larger than a dinner plate. Our primary goal is complete customer satisfaction which leads to long-term relationships. We help our clients save time and money, while preventing materials from entering landfills.
• A normal repair requires just 1-2 tablespoons of product. This allows our technicians to keep all of their tools and equipment in a small vehicle. Our approach is odor-free, clean, and typically takes less than two hours.