Live Ops Manager

The role of a Live Ops Manager involves overseeing various teams and ensuring the smooth functioning of software development. Key responsibilities include:

• Ensure the deployment of infrastructure components are in compliance with objectives.
• Implement and maintain for security and architecture of 3-GIS Live.
• Make recommendations on improvements to the 3-GIS Live Product.
• Involved in strategic project planning efforts and the technology initiatives associated with Live deployments.
• Reviewing performance against contracted SLA targets.
• Assist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s).
• Translate complex and technical topics across a wide range of audiences in an engaging and succinct manner.
• Work cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customers.
• Assist in full documentation of Live policies, practices, and procedures.
• Maintenance of 3-GIS Live deployment pipeline.
• Other relating duties as assigned.

Requirements:

• Bachelor's degree in related field
• Experience with AWS or other cloud providers: EC2, RDS, FSx, S3, EBS, VPC, Route 53, CloudFormation, AWS CLI.
• Microsoft Windows Server administration.
• ArcGIS Enterprise/Desktop: ArcGIS Server, Portal for ArcGIS, ArcMap and ArcGIS Pro.
• PostgreSQL database administration.
• Python scripting (including arcpy).
• Windows PowerShell scripting.
• Strong understanding of web requests and role in web applications.
• Experience troubleshooting through log analysis.
• Understands of the problems and challenges facing customers, in particular during implementations and upgrades.
• Ability to develop solutions to meet customers’ technical and business needs.
• AWS (or other Cloud Server) management experience.
• Ability to interface with Customers.
• Work with the Director, sales engineering and other teams to find solutions to customer concerns.

Preferred Skills:

• Familiarity with 3-GIS application and underlying system infrastructure management.
• Prisma Cloud.
• Soc 2 compliance for SaaS hosted cloud solutions.
• AWS certification: Solutions Architect (Associate or Professional).
• Prior experience managing cloud-hosted web-based applications.
• Oracle and Microsoft SQL Server database administration.
  
  

Expected Hours of Work:
40+ Monday – Friday
This is a remote, work-from-home position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
SSP Innovations, LLC is an Equal Opportunity Employer (EOE).