Office Manager
Job Description
Job Description
The Branch Manager will oversee all branch operations, drive business development, manage client relationships, and lead a team of recruiters and support staff. This role is critical in achieving revenue goals, maintaining high service standards, and ensuring the branch’s overall success in a competitive staffing market.
Key Responsibilities
Business Development & Sales
- Drive new business opportunities through networking, prospecting, and client meetings.
- Build and maintain strong relationships with existing and prospective clients.
- Develop branch sales strategies to achieve growth and profitability targets.
Branch Operations
- Oversee daily operations, ensuring compliance with company policies and industry regulations.
- Manage budgets, forecasts, and branch performance metrics.
- Ensure high-quality service delivery to clients and candidates.
Team Leadership
- Recruit, train, and develop high-performing staff (recruiters, coordinators, etc.).
- Provide coaching, performance management, and motivation to achieve individual and team goals.
- Foster a positive, collaborative, and performance-driven culture.
Client & Candidate Experience
- Ensure timely fulfillment of client staffing needs.
- Resolve client and candidate issues with professionalism and urgency.
- Champion excellent customer service and satisfaction.
Qualifications
- Proven experience as a Branch Manager, Business Development Manager, or similar role in the staffing/recruitment industry.
- Strong knowledge of staffing services, workforce solutions, and employment laws/regulations.
- Track record of meeting or exceeding sales and operational goals.
- Exceptional leadership, coaching, and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze data, create reports, and make strategic decisions.
- Bachelor’s degree in Business, Human Resources, or related field (preferred).
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