Business License Supervisor (On-Site)

Job Description

Job Description

Job Summary:

We are seeking a highly motivated and experienced Business License Supervisor to join our team in Birmingham, AL. As the Business License Supervisor, you will be responsible for overseeing the issuance and renewal of business licenses, ensuring compliance with all applicable laws and regulations. You will also be responsible for managing a team of license specialists and providing guidance and support to ensure the efficient and effective delivery of services.

Duties and Responsibilities:

• Oversee the issuance and renewal of business licenses
• Ensure compliance with all applicable laws and regulations
• Manage a team of license specialists
• Provide guidance and support to ensure the efficient and effective delivery of services
• Collaborate with other departments to ensure the smooth operation of the licensing process
• Monthly Productivity reporting
• Training/Coaching/Motivating

Education and Experience:

• Associate's degree in business administration, Public Administration, or a related field
• 3+ years of experience in business licensing or a related field
• Experience managing team/call center management
• Strong knowledge of applicable laws and regulations
• Excellent communication and interpersonal skills
• Experience working in a government agency
• Experience with licensing software
• Experience with process improvement initiatives

Knowledge, Skills and Abilities:

• Strong knowledge of applicable laws and regulations to ensure compliance and provide guidance to your team.
• Excellent communication and interpersonal skills to collaborate with other departments and provide exceptional customer service.
• Ensure efficient and effective delivery of services.
• Streamline our processes and improve our services.
• Strong Interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct, errors; read and interpret documents, create procedural manuals.
• Effectively work using Microsoft office suite, TEAMS, Excel.

Work Environment :

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.