Access Center Representative - Access Services

Position Description

Schedule: Monday-Friday 8:00am-5:00pm

Location: Employee is required to work remotely after initial orientation

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally

Under general supervision and according to established policies and procedures, the Access Center Representative is responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service. This involves scheduling patient appointments, prioritizing patients’ health problems according to their urgency, educating/advising patients and making safe, effective decisions under the direction of the patient’s physician. Excellent customer service skills coupled with enthusiasm and compassion is required.

Position Requirements

Required: High School diploma or equivalent.

Preferred: Customer service or related experience.

This position is 100% remote, and the ideal candidate must provide:

• High speed internet access
• Dedicated, secure and safe workspace.
• Noise-free environment to take patient calls.

License, Certification And/Or Registration

Required: None

Traits & Skills

Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.