Property Attendant
- Patrol the property when the office is closed
- Live on the property and be on-call between five and six days per week as jointly determined by the Regional Operations Manager and General Manager.
- On-Call Schedule Mon-Sat. between the hours of 7:00 PM-7:00 AM and 7:00 AM Sunday-7:00 AM Monday.
- Immediately report any safety or security issues to the General Manager or Regional Operations Manager and contact the local authorities/emergency service providers if warranted.
- Respond and assist to minor maintenance issues, guest needs, complaints, and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
- Obtain guest list on a nightly basis to ensure only authorized guests are allowed to access rooms and the property
- Obtain a vacant room report on a nightly basis to ensure all vacant rooms are secured
- Establish good communication and professional relationships with property guests
- Complete three thorough inspection rounds of the property Monday through Saturday performed approximately at 7:00 PM, 9:00 PM, and after midnight
- Complete six thorough inspection rounds of the property on Sunday that should be evenly spaced in between and performed between the hours of 7:00 AM and 11:00 PM and one round after midnight.
- Document all inspection rounds and any incidents on the Property Attendant Checklist and note any issues on the Daily Action Plan for General Manager’s investigation.
- Follow company procedure by verifying IDs to provide access to rooms for guests who become locked out.
- Take responsibility for insuring that property is clean, free of any trash/debris, and ensure that all storage and employee areas are secured on a nightly basis
- Perform other tasks assigned by supervisor and follow on call schedule
- Ability to read, understand, interpret information found in a variety of internal hotel information.
- Ability to read, speak, write in an efficient manner in order to interact with guests and staff.
- Ability to self-supervise and work with limited supervision.
- Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
- High school diploma preferred but not required.
- Indoor work with hard and carpeted surfaces.
- Work on uneven surfaces in hot, cold and wet conditions, climb and stand on ladders at heights of up to approximately 30 feet.
- Frequent walking, standing, climbing, balancing, stooping, kneeling, bending, crouching and/or crawling throughout the shift.
- Stand and walk for extended periods about the hotel at a quick pace and stand/walk for extended periods, in crowded areas and in confined spaces.
- Lifting and carrying over 50 lbs. and occasionally up to 100 lbs.
- Ability to reach with arms outstretched or overhead.
- Easy to follow training programs & supportive team throughout the onboarding process
- Health, dental, vision, life and disability insurance for Full-time Employees
- 401k with company match
- PTO for Full-time employees
- Complimentary room with Housekeeping included!
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