Operations Coordinator-Birmingham,AL

Operations Coordinator Job Description:

Fantastic opportunity to join a unique, high-energy, performance-driven team here at our corporate headquarters in Birmingham, AL! This person will manage defined processes, customer service calls, and be a key contributor to our continued growth and phenomenal success. If you want to join a winning organization that’s been in business over 25 years, with a defined culture, career stability, advancement opportunities, and supportive working environment, then look no further and apply today!

We love to recognize our people and embrace their accomplishments both personally and professionally! Check us out on social media:

https://www.facebook.com/satellitesunlimited

https://www.instagram.com/satellites_unlimited

General Responsibilities:

• Ability to multi-task in a fast-paced, time-sensitive, team-oriented environment while demonstrating a positive approach and professional communication strategy at all times. Transferable skills, patience, and a sense of urgency are a must!

• Work in the spirit of harmony with corporate, local office management and techs to support the business and our valued customers.

• STRONG customer care and effective communication skills are of paramount importance.

• Maintain regular attendance/punctuality in order to meet the needs of the business.

• Build a winning culture via Google Chat, email, phone, etc. that align with our “Core Values”.

• Communicating with customers in order to address questions, concerns, or special requests for service or equipment.

• Keeping corporate and local office management informed of any sudden emergencies or issues in the field which could negatively impact the customer, technician, or Satellites Unlimited.

• Provide process driven and positive support for the office and field force in order to meet the needs of the business.

• Active communication with techs within assigned offices of responsibility.

• Managing the daily route sheets to ensure all customer orders are assigned to a technician.

• Monitoring route sheets to ensure all technicians are staying on schedule and providing arrival status to customers.

• Effectively resolving escalated issues to meet customers’ needs.

• Perform any other duties/projects assigned that fall within the needs of our business.

Technology Level:
The ideal candidate will have above average computer skills and be proficient in Microsoft office and Google Suite, in order to manage/update various spreadsheets.

Physical Environment and working conditions:
Work is indoors, in a climate controlled corporate office. This is a sedentary position and each team member has his/her own fully-equipped, state-of-the-art, spacious workstation.

Education/Expertise/Special Skills/Abilities Required:
High School degree or GED equivalent required. Customer Service skills and the ability to multitask in a fast-paced environment while demonstrating strong time management skills are a must.

Ideal behavioral characteristics/personality:
The ideal candidate must live our SUI Core Values: Integrity, Accountability, Commitment to our Team, Customer Focus, Being the Lead Dog, and Adaptability. This person should also be a proactive problem solver with sound judgment; well-organized, conscientious, and able to work a flexible schedule to meet the needs of the business.

Education/Expertise/Special Skills/Abilities Required:
High School degree or GED equivalent required. The ideal candidate must be comfortable with delivering excellent customer service in a call center-type environment.

Ideal behavioral characteristics/personality:
The ideal candidate must live our SU Core Values: Integrity, Accountability, Commitment to our Team, Customer Focus, Being the Lead Dog, and Adaptability. This person should also be a proactive problem solver with sound judgment; well-organized, conscientious, highly dependable, and able to work a flexible schedule to meet the needs of the business.

Schedule:
The typical shift is 7:00 am – 4:00 pm that will include a weekend schedule. Schedules rotate each quarter.

Starting salary is $21.00 per hour with opportunities for merit increases and career advancement based on consistently maintaining performance metrics and regular attendance/punctuality.

#LeadDog