Aftermarket TLC

Job Description

Job Description

Aftermarket TLC (Team Lead Coach)

Department: Aftermarket

Reports To: Director of Aftermarket and Attended Donation Centers

FLSA Status: Exempt
Location: Outlet & Warehouse Operations

About Alabama Goodwill Industries

At Alabama Goodwill Industries (AGI), we change lives through the power of work. Revenue generated through the sale of donated goods directly funds workforce development, career training, and job placement programs across our communities.

The Aftermarket TLC plays a critical leadership role in maximizing revenue from Outlet and Warehouse operations to ensure sustainable funding for mission services.

Position Summary

The Aftermarket TLC provides strategic and hands-on leadership for Outlet and Warehouse (aftermarket) operations, including salvage, bulk resale, and secondary sales channels. This leader is responsible for operational excellence, team development, safety compliance, financial performance, and inventory integrity in a high-volume production environment.

This role balances strong business acumen with people leadership — ensuring profitability while developing team members and maintaining a safe, efficient workplace.

Key Responsibilities

Operational Leadership

• Direct daily Outlet and Warehouse operations to ensure efficient product flow from donation intake through resale and distribution.
• Oversee sorting, processing, salvage recovery, staging, and load coordination.
• Ensure accurate inventory control, load documentation, and manifest compliance.
• Maintain clean, organized, and safe warehouse and dock environments.
• Implement and maintain operational SOPs and contingency procedures.

Financial & Revenue Management

• Manage operating budgets and expense-to-revenue ratios.
• Control labor scheduling and payroll to meet productivity and cost goals.
• Monitor revenue performance and identify opportunities to increase aftermarket recovery.
• Safeguard company assets through loss prevention practices.

Team Leadership & Development

• Recruit, train, coach, and evaluate supervisors and frontline team members.
• Conduct daily production meetings focused on safety, productivity, and service standards.
• Develop leadership bench strength within Outlet operations.
• Foster a culture of accountability, engagement, and mission ownership.

Safety & Compliance

• Ensure compliance with OSHA standards and AGI safety policies.
• Conduct routine safety inspections and enforce corrective actions.
• Train team members on proper offload/on-load methods and safe material handling practices.

Qualifications

• 5+ years of leadership experience in retail, warehouse, salvage, recycling, distribution, or high-volume production environments.
• 3+ years of supervisory or management experience.
• Experience managing labor budgets and operational performance metrics.
• Knowledge of logistics, inventory systems, and warehouse operations.
• Strong leadership, communication, and problem-solving skills.
• Associate or Bachelor’s degree in Business, Operations, or related field preferred.
• Valid Driver’s License required.

Core Competencies

• Operational Leadership
• Financial & Budget Management
• Production & Process Optimization
• Inventory & Logistics Management
• Safety & Risk Management
• Coaching & Team Development
• Strategic Decision-Making

Work Environment & Physical Requirements

• Work performed in Outlet and warehouse environments.
• Exposure to varying temperatures and material handling equipment.
• Ability to lift up to 50 lbs and stand for extended periods.
• Ability to push, pull, and move merchandise as required.

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.