Operations Manager, Solutions4Good

Position: Operations Manager, Solutions4Good

Reports To: Director, Warehouse and Logistics & General Manager, Solutions4Good

Soles4Souls Mission: Soles4Souls turns shoes and clothing into educational and economic opportunities.

Our CORE values: Transparency, Entrepreneurial, Accountable, Meaningful – represent who we are!

Summary: Soles4Souls recently acquired Erren Recondition, a specialist in footwear and apparel reconditioning based in Arnhem, Netherlands. This acquisition expands Soles4Souls' ability to help brands and retailers extend product life through cleaning, refurbishment, and remediation services.

We are seeking a full-time Operations Manager to lead operations related to this acquisition, oversee the launch of new capabilities at our Wadley, Alabama warehouse, and serve as the operational bridge between our U.S. and European teams.

Primary Responsibilities:

• Serve as the operational lead for Solutions4Good in Wadley, including the launch of new capabilities such as mold remediation, cleaning, and refurbishment

• Oversee day-to-day operations to ensure projects are executed effectively, safely, and on schedule

• Coordinate timelines, manage priorities, allocate resources, and ensure quality standards are consistently met

• Partner closely with the Erren Recondition team in Europe, the Business Development team and donors on communication project planning, timelines, and operational execution

• Lead training and onboarding on the Erren operational model, including processes, quality standards, and project management approach

• Establish, document, and maintain standard operating procedures (SOPs) for U.S. operations

• Ensure compliance with all applicable U.S. regulations, safety standards, and company policies

• Participate in organizational, team, and departmental meetings as assigned

• Perform additional duties as assigned by the Director of Warehouse & Logistics or the General Manager, Solutions4Good

Who You Are

• A clear and confident communicator who provides strong direction and guidance

• Highly organized with excellent planning and prioritization skills

• Results-driven with a proactive, solution-oriented mindset

• Detail-oriented with a strong focus on quality and consistency

• Comfortable managing multiple timelines and resources simultaneously

• Calm and effective under pressure

• Hands-on, decisive, and willing to lead by example

Qualifications, Skills and Capabilities:

• 5+ years of relevant operations, product, remediation and quality experience

• International or cross-border operations experience preferred

• Ability to travel for at least 2 weeks to onboard in Arnhem, Netherlands, and potentially more

• Ability to work onsite at the Wadley, AL warehouse for five days (hours of operation: 7-3:30 CT)

• Ability to obtain and maintain forklift certification

• Ability to lift up to 35 pounds and perform repeated lifting as required

• High school diploma or GED required

• Ability to pass a background check

• Valid driver's license required

PHYSICAL DEMANDS

There may be times when you are working at our warehouse or in a capacity outside of your physical office space. Please note that these physical requirements are not exhaustive, and Soles4Souls may add additional job-related physical demands to these if the need arises:

• Lifting: The ability to lift and carry objects weighing up to 50 pounds if necessary.

• Standing: Must be able to stand for extended periods of time.

• Sitting: Sit for long periods while working at a desk or computer.

• Walking: Walk or move around the work area as needed.

• Bending and Stooping: Occasionally bend, stoop, kneel, or crouch to access equipment or perform tasks.

• Reaching: Reach overhead, horizontally, and down to access materials or equipment.

• Vision: Must have clear vision, including close vision, distance vision, color vision, and the ability to adjust focus.

• Hearing: Hear and communicate effectively in person and over the phone.

• Manual Dexterity: Use hands and fingers to handle, feel, or operate objects, tools, or controls.

• Repetitive Motion: Perform repetitive tasks, such as data entry, for extended periods of time.

• Work Environment: Be able to work in various environments, including indoor and outdoor settings, and be exposed to varying weather conditions if applicable.

Compensation: To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. Final offer amounts are determined by multiple factors including skills, depth of work experience and relevant licenses/credentials, and may vary from the listed below.

S4S is an equal opportunity employer committed to building a diverse staff and strongly encourages applications from candidates of color and other diverse backgrounds. Competitive salary. Benefits include medical insurance with 80% employer coverage, HRA account, 100% dental insurance & vision coverage, long-term disability, life, 401K with up to 6% employer match, professional development benefits, open FTO and paid parental leave.