Service Advisor & Parts Sales Specialist

Job Description

Job Description

PURPOSE OF SERVICE ADVISOR & PARTS COUNTER SALES:
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.

BASIC FUNCTIONS AND RESPONSIBILITIES:

• Promotes and sells products and/or services to meet customer needs. Supplies Service Technicians with parts, as required.
• Assists with preparing and maintaining merchandise displays.
• Verifies receipting-in of shipments and assists with placing Unit Down and Stock Orders in the proper inventory locations.
• Assists in keeping Parts Department clean and orderly.
• Follows up on shortages and expedites issues by reporting to the manager.
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order.
• Answer incoming calls.
• Listen to customer's description of symptoms, clarify problems, conduct inspections, take test drives, check maintenance records, and initiate repair work orders.
• Verifying warranty and service contract coverage if applicable.
• Create estimates by costing materials, supplies, and labor and communicate with the customer.
• Create new repair work orders describing symptoms, problems and customer requests into business database.
• Maintain accurate customer records, including addresses and phone numbers.
• Working closely with the Parts and Service Manager and Sales Department: Prepare pickup and delivery schedules for new and serviced equipment.

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS :

• Basic data entry/keyboarding skills.
• Knowledge and Identification of construction and agriculture equipment.
• Ability to use the New Holland Parts Catalog computer application.
• Ability to work in a team environment.
• Ability to lift items weighing up to 75 lbs.
• High school diploma or equivalent experience.
• Fork lift license preferred.
• EEOE.
• Will provide training for the right candidate.
  

Job Type: Full-time