Bilingual Spanish Inbound Customer Care (Birmingham)
- Review, analyze, and respond to customer billing inquiries
- Resolve customer issues or questions
- Processing payment deferrals and installment plans
- Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of business energy processes and policies
- Build trust and rapport with the energy customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high while resolving issues
- Have the ability to make a great first impression by being empathetic, and have a CAN HELP ATTITUDE
- Have active listening and problem-solving skills
- Ability to make the customer feel valued
- Ability to communicate effectively, clearly, and professionally
- Experience in billing customer support
- Proven experience using customer service software, CRM systems, or providing customer support over the phone
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