Consumer Loan Officer

Job Description

Job Description

• Title : Consumer Loan Officer
• Department: Retail
• Reports To : Consumer Sales VP
• Supervises: N/A
• Job Classification : Full-time, Exempt
• Location: Hybrid - Alabama (Birmingham & Montgomery), Jackson, MS, or Memphis, TN (Metro)

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at

Job Summary

The Consumer Loan Officer is a key professional responsible for managing consumer loan services. This role involves assisting with and assessing loan applications, evaluating members' creditworthiness, and explaining loan options and terms while ensuring all documentation complies with regulatory standards. Additionally, the Consumer Loan Officer identifies and pursues new loan opportunities throughout HOPE’s footprint. By providing expert advice on loan products and proactively engaging with the community, they play a crucial role in expanding the member base and enhancing HOPE’s overall success.

Job Responsibilities:

• Conducting needs-based conversations with members
• Assisting members with completing loan applications
• Assessing loan applications and creditworthiness
• Explaining loan options and terms to members
• Processing loan documentation
• Ensuring compliance with lending regulations
• Managing member relationships
• Advising members on suitable loan products
• Identifying and pursuing opportunities to expand and deepen individual member relationships
• Cross-selling different HOPE products to members and collaborating with other departments to ensure a seamless onboarding experience

Qualifications

Required:

• High school diploma or GED
• 2+ years of experience in consumer lending, loan processing, customer service, or a related role
• Experience in sales or cross-selling financial products
• Basic proficiency utilizing Outlook, Excel, and Word

Preferred:

• Bachelor’s degree or equivalent education and experience in relevant field
• Banking or financial experience

Work Environment

• Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands

• Employee is regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
• Employee will irregularly lift and/or move up to 10 pounds
• Employee will frequently travel to various branches within the company’s market
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.