Medicare Member Advocate I

Job Description

Job Description

At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we we're a top Medicare Advantage (MA) Plan and a nationally ranked Best Place to Work! This is the perfect time to join our team! We are currently seeking skilled and experienced call center individuals to join one of the most highly-rated Medicare plans in Alabama for 11 straight years! The Medicare Member Advocate I will assist members with questions and issues related to their coverage with VIVA Medicare – primarily via telephone in a call center environment. This position has work-from-home opportunities but requires occasional on-site work.

We’re currently seeking a Medicare Member Advocate I to work from home for VIVA HEALTH, a nationally ranked Best Place to Work! What’s in it for you when you join VIVA HEALTH? Check out a few of the benefits:

• Hourly pay starting at $17.00 and up
• Strong incentive plan with an average of $7000/year (start earning as quickly as your 3rd month!)
• Employee and dependent tuition reimbursement
• Paid holidays
• Earn additional paid time off
• Community Service paid time off
• 401k with a 100% company match up to 4% of pay deferral
• Paid Parental Leave, and more!

Bring your exceptional communication and interpersonal skills -- and your positive attitude -- to VIVA HEALTH and start a career with us! Check us out at

REQUIRED:

• High school diploma or GED
• One year of experience in a call center
• Excellent oral and written communication skills
• Effective listening and reading comprehension skills
• Above-average data entry skills
• Knowledge of standard office practices and procedures, including the operation of office equipment, including personal computers and word processing, spreadsheets, and presentation programs
• Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
• Ability to work with minimal supervision
• Ability to work under pressure from deadlines and goals
• Ability to complete all company-required, job-specific, and departmental training

PREFERRED:

• Some college
• Experience in health or insurance-related call center
• Experience working with the elderly population
• Working knowledge of Medicare, medical terminology, and HIPAA guidelines