Assistant General Manager - Oxford

Job Description

Job Description

Salary: $16.00 - $20.00

At Raindrop Car Wash, we're committed to delivering an exceptional car wash experience every time. From outstanding customer service to a clean, safe, and well-maintained facility, our team takes pride in creating an environment where customers enjoy coming back and employees enjoy coming to work.

As we continue to grow, we're looking for an Assistant General Manager who is passionate about leading people, driving results, and creating a culture of accountability, teamwork, and exceptional service.

The Assistant General Manager (AGM) is the second-in-command at a Raindrop Car Wash location and plays a vital role in the daily success of the business. Working alongside the General Manager, the AGM leads team members, supports operational excellence, drives membership sales, and ensures every customer receives a fast, friendly, and high-quality experience.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys developing others, and is comfortable making real-time decisions to keep operations running smoothly.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and motivate team members to achieve operational and sales goals.
• Foster a positive, accountable, and customer-focused team culture.
• Train, mentor, and develop employees while providing ongoing coaching and performance feedback.
• Ensure company policies, safety standards, and operating procedures are consistently followed.

Sales & Customer Experience

• Champion a performance-driven sales culture with a focus on Unlimited memberships.
• Coach team members to confidently identify customer needs and recommend the best wash and membership options.
• Monitor sales performance and implement strategies to improve results.
• Resolve customer concerns quickly and professionally to create lasting customer loyalty.

Operations

• Assist with opening and closing procedures, daily cash handling, and labor management.
• Oversee daily operations across the lot, prep area, kiosks, and wash tunnel to ensure efficient workflow.
• Maintain high standards of cleanliness, organization, and facility appearance.
• Identify operational or mechanical concerns and coordinate timely resolutions.
• Help ensure equipment is operating safely and efficiently.

Safety & Compliance

• Promote a safe work environment by following OSHA guidelines and company safety standards.
• Conduct routine safety inspections and reinforce safe work practices.
• Ensure proper use of equipment, chemicals, and personal protective equipment (PPE).

Qualifications

• Proven leadership experience in retail, hospitality, automotive, or another customer-focused environment.
• Strong sales skills with the ability to coach others on identifying customer needs and delivering value-based solutions.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to lead by example in a fast-paced, hands-on environment.
• Strong organizational skills with attention to detail and follow-through.
• Basic mechanical aptitude is preferred but not required.
• Flexible schedule, including weekends, evenings, and holidays as business needs require.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 35 pounds.
• Comfortable working outdoors in varying weather conditions.
• Ability to bend, reach, climb, and perform repetitive movements throughout the workday.
• Regular exposure to water, cleaning chemicals, loud equipment, and moving vehicles.

Why Join Raindrop Car Wash?

At Raindrop Car Wash, we invest in our people as much as our customers. You'll have the opportunity to grow your leadership skills, develop your team, and make a direct impact on the success of your location. If you're energized by leading others, delivering exceptional customer service, and driving business results, we'd love to meet you.