Help Desk Analyst II

Description We are looking for a skilled Help Desk Analyst II to join our team in Prattville, Alabama. This position involves providing comprehensive IT support to ensure smooth operations across manufacturing facilities. As a critical member of the team, you will address technical challenges, collaborate with various departments, and contribute to maintaining IT systems. This is a long-term contract opportunity for professionals passionate about delivering excellent service and fostering operational efficiency. Responsibilities: - Provide onsite IT support by assisting plant staff with technical issues and resolving inquiries related to PCs, Microsoft Windows, and Office. - Install, configure, and maintain Windows desktop and laptop systems within a manufacturing environment. - Monitor service desk tickets, ensuring timely responses and resolutions to technical problems. - Act as a liaison between corporate IT and manufacturing facilities, aligning IT standards with operational needs. - Collaborate with process control teams to troubleshoot and resolve technical challenges. - Plan and coordinate the installation of end-user and network devices to optimize functionality. - Assist in administering computer inventory, refresh cycles, and provide detailed reports to management. - Offer backup coverage for other regions and participate in on-call support rotations. - Communicate effectively with vendors, corporate IT staff, and plant employees to address IT-related concerns. - Travel regionally to manufacturing plants as needed to provide onsite support and maintain systems. Requirements - Bachelor's degree preferred, or equivalent work experience and certifications. - Minimum of 5 years of experience in IT support or a similar role. - Proficiency in Windows operating systems, desktop support, and networking. - Familiarity with Cloud environments, networking hardware, and provisioning software like InTune. - Experience with conference room A/V equipment and ticketing tools such as ServiceNow. - Strong written and verbal communication skills, along with excellent customer service abilities. - Self-motivated and capable of working independently while solving complex problems. - Willingness to travel regionally, with approximately 50% travel required. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .