Client Specialist
Job Description
Job Description
Description:
- Health Insurance Paid for by Company; and
- Opportunity for advancement and training
We are seeking an enthusiastic, extroverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilities include:
- Communicating with prospective clients during the intake process;
- Calling clients to determine status updates;
- Requesting medical records;
- Answering the telephone; and
- Scanning all incoming mail
Qualifications:
- Bright Personality;
- Empathetic, compassionate and understanding;
- Ability to type accurately while speaking on the phone;
- Ability to prioritize and multitask;
- Excellent written and verbal communication skills;
- Deadline and detail-oriented; and
- Bilingual is a big plus
Job Duties:
- Answer incoming calls and respond to questions from doctor’s offices, clients, attorney’s offices and others;
- Document all calls in Case Management System;
- Conduct questionnaires with prospective clients, documenting responses electronically;
- Set up new claims with insurance companies;
- Mail out correspondence from attorneys;
- Schedule meetings for attorneys;
- Request medical records;
- Sort, scan, save and distribute mail;
- Sort and properly file incoming medical records, insurance correspondence, and court documents;
- Maintain paper files;
- Maintain common office areas; and
- File documents with the court.
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