Service Manager

Job Description

Job Description

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Learn more here.

Apply today and become part of a company where your skills and dedication are valued.

Job Description

The Service Manager is a dynamic professional with exceptional communication experienced in the fire and life safety industry who leads the Service team of well-qualified field technicians and reports to the General Manager. This leadership role includes successfully delivering inspection and service starting with pricing, scheduling, and monitoring the success of engagements for all service lines including fire sprinkler, fire alarm and fire extinguisher. Engagements include repairs, fit-ups, fire code retrofits, and small sprinkler installations. The Service Manager ensures customer satisfaction and is accountable for related resources such as subcontractors, vendor contracts, and inventory of tools and supplies.

Responsibilities of the Service Manager:

• NFPA code compliance while ensuring that all staff meet standard OSHA Safety practices and regulations.
• Quality of work and building an excellent brand reputation within the territory for Fire Safety and Protection.
• Ensure all emergency and regular service requests are scheduled, completed, invoiced, and effectively communicated to the customer.
• After-hours activities including scheduling coverage to ensure our customer needs are met.
• Compile, review, and approve quotes when required.
• Review invoicing with accounting to ensure accuracy.
• Review and approve timesheets.

Measured Success:

To successfully perform within the Service Manager role, one will be expected to communicate in a clear and concise manner with customers and our internal staff. The Service Manager should expect to lead their team through obstacles by solving problems that hinder efficient and successful execution of company goals. The service profit statement will be reviewed often to ensure alignment with company targets. The Service Manager is expected to promote continuous learning and skill development of their staff.

Minimum Requirements:

• High school diploma and post-secondary education in related field.
• 5+ years in a Supervisory role in fire prevention field is an asset.
• Excellent oral & written skills in English.
• As a condition of employment, a valid and current Criminal Background Check is required.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to prioritize and manage time effectively; ability to work independently and hold themselves and their teams accountable and with minimal supervision.
• Knowledge of fire safety systems with a strong understanding of repairs and maintenance in the industry.
• Problem solving and judgment, technical know-how.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds.
• Prolonged periods of standing, kneeling, bending, and the possibly climbing ladders.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

Company paid benefits:

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

• 401k Retirement Plan (Traditional & Roth)

 Why FSP?

Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Professional Development:

FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry . As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.